Inspired by CustomerFlows. Original article: How to Track Marketing ROI as a Contractor (No Marketing Team). This is a new Tygart article for restoration contractors. We kept the mechanism, added first-party field knowledge, and did not reprint the piece.
Most shops know what they spent on ads and what they invoiced. The gap between those two numbers is guesswork. The original system is three steps and does not need a marketing department: tag every lead, keep the tag until the job is won or lost, compare revenue and spend on the first of the month.
Restoration sources worth a field
- Google Ads / LSAs
- Organic / Maps
- Plumber or roofer referral
- Adjuster or TPA
- Property manager
- Storm-lead vendor
- Yard sign / truck wrap
- “How did you hear about us?” when none of the above fire
If the source is blank, the lead is unattributable. Unattributable leads make every channel look the same. A spreadsheet works until volume breaks it. A CRM is better because the tag has to survive from the night board to the invoice.
ROI is (closed revenue minus spend) divided by spend, by source. The original example is the owner who almost killed direct mail because it felt expensive — it was the second-best channel. Restoration version: the plumber list looks free and the marketplace leads look busy. One of those is usually lying. Monthly, not yearly. Weather moves the numbers too fast for an annual glance.
Clicks are not ROI. A $25 shared water lead that never books costs more than a $90 Maps call that becomes a sewage job. Cost per acquired customer is the number that should move the budget.
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