Three agencies touch a Tacoma trip: Pierce Transit (bus), Sound Transit (Link and Sounder), ORCA (the card). Copilot mixes their phones. Last checked August 29, 2026. Routes change; use the trip planner for a time point.
Pierce Transit
Main: (253) 581-8000 · Toll-free: 1-800-562-8109 · Relay 711
Contact
Phone tree that matters:
- Press 1 — SHUTTLE (paratransit): reservations, cancellations, eligibility, travel training
- Press 2 — bus customer service. Then 1 for trip planning, 2 for ORCA
Customer Service Center / Bus Shop
505 E. 25th Street, Tacoma, WA 98421 (Tacoma Dome Station)
Phone: 6:30 a.m.–6:30 p.m.
Lobby: 7 a.m.–6 p.m.
Holiday hours slip. Passes, ORCA, most lost-and-found for Pierce Transit buses.
Live detours also show in Transit app, Google Maps, and Apple Maps. Still call 581-8000 if the app is lying.
Sound Transit — Link and Sounder
Rider line: 1-888-889-6368 (TTY 711), Monday–Friday 7 a.m.–7 p.m.
soundtransit.org
Link lost-and-found in Tacoma: Customer Service Center at Tacoma Dome Station (same 505 E. 25th shop). Sounder lost-and-found: 888-889-6368, Sounder option, then lost and found. Do not call 311 about a backpack on the train.
ORCA
Regional card line: 1-888-988-6722 · TTY 711 · Non-English: 800-823-9230
Hours: Monday–Friday 8 a.m.–5 p.m.
myORCA.com and the myORCA app. Value loaded online can take up to 24 hours to hit the card. New cards by mail: several business days.
Buy or reload in person at the Pierce Transit Bus Shop during lobby hours. Android can keep the card in Google Wallet.
Longer route context: Tacoma Public Transit guide. City phones: Civic Desk.