Alacrity has been one of the most established TPA networks in restoration for over two decades — but in 2026 the program structure changed materially. Alacrity announced the strategic sale of its Managed Repair Division, which now operates as an independent company under the name Altimeter Solutions Group with its existing leadership and team. For restoration contractors, that means understanding both what Alacrity Solutions still does and what Altimeter now owns.
The 2026 split: what changed
- Alacrity Solutions (parent): Continues to operate insurance claims, repair, and recovery solutions, including TPA services for property and casualty carriers.
- Altimeter Solutions Group (new independent entity): Houses the former Managed Repair Division — the contractor network arm — with its existing leadership and team.
- Working relationship: Alacrity is working closely with Altimeter to ensure seamless collaboration across long-standing shared clients.
For contractors, the practical question is: which entity now owns your enrollment, your scoring, and your carrier relationships? In most cases, contractors enrolled in the Managed Repair Program now interface with Altimeter operationally, even though existing carrier relationships may still flow through Alacrity at the program level.
Contractor network enrollment requirements
Independent contractors entering the network must pass rigorous screening:
- Criminal background checks for owners and key personnel.
- Current state licenses and IICRC certifications.
- Financial stability documentation (often 2-3 years of financials).
- Proof of insurance at program-required limits.
- Equipment and capacity verification for the service territory.
Recruiting Managers are reachable 8 a.m. to 5 p.m. PT for application questions at 1-866-953-3220, option 7.
How the Managed Repair Program operates
The Managed Repair Program (MRP) routes claims from participating carriers to vetted contractors based on geography, capacity, and performance scoring. Documentation, scope, and pricing are managed through the program’s contractor portal and software ecosystem. The contractor handles the work, the carrier or its TPA approves payment, and program fees / discounts apply per the contractor agreement.
Performance scoring
Like every major TPA, the MRP scores contractors on cycle time, customer satisfaction, scope adherence, photo and documentation completeness, and re-open rates. Contractors with sustained high scores get larger and more assignments; sustained low scores get throttled or removed.
The economics
MRP work is typically priced at Xactimate carrier-approved settings, with program-specific discounts varying by carrier and contract. Realistic 2026 gross margins on MRP mitigation work fall in the 30-42% range, similar to other TPAs. The strategic value of the Alacrity / Altimeter relationship has historically been access to specific carrier programs that aren’t available through other TPAs.
Should you enroll?
Worth pursuing if:
- You want exposure to carriers not available through Contractor Connection or Accuserve.
- You have capacity and a documentation-disciplined production team.
- You can absorb program fees and still hit margin targets.
The 2026 transition to Altimeter has introduced some operational uncertainty, so confirm enrollment paths and current carrier rosters directly during application.
FAQs about Alacrity / Altimeter
Did Alacrity sell its restoration program?
Alacrity announced the strategic sale of its Managed Repair Division, which now operates independently as Altimeter Solutions Group with its existing leadership and team. Alacrity Solutions itself continues to operate other claims and recovery services.
How do I apply to the Alacrity / Altimeter contractor network?
Alacrity Recruiting Managers are reachable 8 a.m. to 5 p.m. PT at 1-866-953-3220, option 7. Confirm with them whether your enrollment goes through Alacrity or Altimeter for 2026 — the operational handoff is still being clarified across some carrier relationships.
What insurance and certification requirements apply?
Typical: $1M / $2M general liability with mold endorsement, $1M commercial auto, workers comp, current state licensing, and IICRC certifications across the production team. Specific limits vary by carrier program.
Can I enroll in Alacrity and Contractor Connection simultaneously?
Yes. Most TPA-active restoration contractors carry multiple program enrollments to diversify carrier exposure. The constraint is capacity — over-enrollment without crew depth tanks your performance scores in all programs.
How long does Alacrity / Altimeter enrollment take?
Typically 60-120 days from application to activation. The 2026 transition between Alacrity and Altimeter may extend this in some markets — set realistic expectations during application.
Full insurance programs framework: Restoration Insurance Programs Master Guide.
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