Tag: Notion

  • Restoration CRM Prompt Library — Claude Skill

    Restoration CRM Prompt Library — Claude Skill

    Restoration CRM Prompt Library — Claude Skill

    $19

    Delivered by email after checkout.

    Buy Now →

    Secure checkout via Square — all major cards accepted

    You can copy this library and do it yourself. The full article is already live. Paste a prompt into claude.ai, fill the brackets, edit the draft, send it. Buy Now is the packaged Claude Skill so the library lives in the project instead of a browser tab.

    The live article (do not treat this page as a replacement): AI-Assisted Email Drafting for Restoration Companies: A Claude Prompt Library.

    Who it is for: anyone at the company who writes emails. Owner, office manager, whoever runs the CRM touch calendar. No technical background. A free Claude account at claude.ai is enough. No API key. No code.

    The workflow

    Four skill cards: scope narrative, insurance write, homeowner write, referral write
    CRM prompt workflow: paste facts → draft → human send.
    1. Go to claude.ai. Create a free account if you need one.
    2. Open a new conversation.
    3. Paste a prompt. Fill the bracketed fields with real information.
    4. Claude drafts the email.
    5. Review it. Edit anything that does not sound like you. Copy it into your email platform.

    That is the entire workflow. Specific beats generic. “Write a hiring email for a restoration company” is weak. “Write a hiring email for a 12-person water and fire restoration company in Tacoma, WA that’s been in business for eight years and is known for fast response times and honest communication with insurance adjusters” is usable.

    Strategy lives in Your CRM Is Not a Lead Database. Timing lives in The 12-Month Outreach Calendar. This library is the words.

    Prompt 1: Hiring email, homeowner version

    I run [company name], a [type] restoration company in [city, state]. We’ve been in business [X] years and are known for [one or two specific things your company does well]. We currently have [number] employees and serve the [geographic area] area.

I need to write a short, plain-text email to past homeowner clients who we’ve done [water damage / fire damage / mold / storm] work for. We’re currently hiring for [job title]. The goal of the email is to ask if they know anyone — family, friends, people in the trades — who might be a great fit for a company like ours. We want to reach out to trusted contacts before posting the job publicly.

Tone: Personal and warm, like a note from a real person. Not corporate, not salesy. The recipient should feel like we remembered them and value their opinion specifically.

Requirements: Under 150 words. Plain text (no HTML). Sign it from [owner first name] at [company name]. Include a phone number as the only contact info. No subject line needed — just the body.

    Prompt 2: Hiring email, insurance adjuster version

    Clipboard and tablet on a kitchen counter during an insurance adjuster walkthrough after water loss
    Hiring email for adjusters — clear, dated, professional.
    I run [company name], a restoration company in [city, state]. I need to write a short email to insurance adjusters I’ve worked with on claims. We’re hiring a [job title].

The tone should be collegial — peer to peer, professional but not formal. We want to reach out to trusted colleagues before posting publicly, and we’d appreciate any recommendations they might have. Keep it under 120 words. Plain text. From [owner name]. Include phone number.

Do not use any of these phrases: “I hope this email finds you well,” “I wanted to reach out,” “touch base,” “circle back,” or “leverage.” Write it how a real contractor would talk to an adjuster they’ve worked with for years.

    Prompt 3: Vendor ask (specialty sub search)

    Write a short email from a restoration company owner to their contact database asking if anyone knows a reliable [trade type — e.g., drywall sub, flooring contractor, HVAC tech] in [city/region]. We have a larger project coming up and want to find a quality sub through our network before going the cold-search route.

Context about our company: [2–3 sentences about your company — size, how long you’ve been in business, your service area]. The recipients are a mix of past homeowner clients, insurance industry contacts, and trade partners.

Tone: Casual and direct. Like asking a trusted colleague. Under 100 words. Plain text. From [owner name]. Phone number only.

Optional addition: Add one sentence at the end that invites the recipient to reach out directly if the description matches their own business.

    Prompt 4: Seasonal safety email (winter freeze)

    I run a water damage restoration company in [city, state]. I want to send a helpful, non-promotional email to past homeowner clients before freeze season. The goal is to give them genuinely useful information about preventing the kind of water damage we see most commonly in [our region] in winter.

Specific things to cover: [list 3–4 real things relevant to your region]. These should be specific to [region] winters, not generic national advice.

Tone: Knowledgeable and helpful, like a trusted expert checking in on a neighbor. No sales pitch, no CTA other than “if you have questions, we’re here.” Under 200 words. Include a link placeholder for [blog post URL] if they want to read more. From [owner name].

    The rest of the library (on the live article)

    Prompts 5–9 are on the live page. Use that URL. Do not treat this SKU page as a rewrite of that article.

    • Prompt 5: Post-storm check-in to past homeowners. Warm, community-focused, not a pitch. Under 120 words.
    • Prompt 6: Company anniversary or milestone. Thank the people who have been part of the journey. No CTA. No offer. Under 175 words.
    • Prompt 7: Brand-voice rewrite. Paste two real emails you have sent, then the draft, and ask Claude to make it sound like you.
    • Prompt 8: Eight subject-line options. Personal, no click-bait, no exclamation points, no “Quick question for you!”
    • Prompt 9: Batch personalization. CSV of past clients. One opening sentence per row that references job type and, if the job is older than 18 months, that it has been a while. Up to 20 rows at a time.

    Full text: tygartmedia.com/restoration-crm-claude-prompt-library.

    How to get better drafts

    Restoration SOP clipboard with checklist, moisture meter, and gloves on a jobsite table
    Better drafts still need a human check before send.
    • Name the phrases you do not want: “I hope this finds you well,” “reaching out,” “touch base,” “leverage.”
    • Give two sentences of real company context. History, reputation, service area, typical client.
    • Iterate in the same conversation. “Good, but make it shorter.” Do not start a new chat for every revision.
    • Ask for three versions: shorter, more formal, more casual.
    • Review everything before it sends. Claude will sometimes assume details you did not provide.

    A free claude.ai account is enough for a full annual campaign calendar. Claude Pro is not required for this use case. Store the filled-in prompts in Notion so you are not hunting them before each send. Using AI to draft is fine if you review and approve every email. The relationship still has to be yours.

    If you want the packaged skill

    The method and the live article are free to use. Buy Now is the Claude Skill package, delivered by email after checkout, so the library is installed instead of copy-pasted from the article each time. Same Square button at the top of this page.

    Related: Front door: Complete Restoration Operations Kit ($97). Stack: The Restoration.

    Related on Tygart Media: Starlink on a water job · S500 in the van · local SEO for restoration.

  • Commercial Restoration Sales Kit

    Commercial Restoration Sales Kit

    >

    Direct Answer / Product Definition

    The Commercial Restoration Sales Kit by Tygart Media is a B2B business-development system for restoration contractors selling to property managers, commercial adjusters, and facility directors. Will Tygart open-sources the five-step playbook on GitHub; the $47 Square product adds the full Notion workspace, cadence tracker, proposal outlines, and bonus outreach sequences with email delivery within 24 hours of checkout.

    Commercial Restoration Sales Kit

    $47

    Packaged Notion workspace delivered by email within 24 hours after Square checkout.

    Buy on Square — $47 →

    Secure checkout via Square — all major cards accepted

    Tygart Media publishes this commercial playbook so restoration owners can clone the free GitHub core, customize the emails in Claude, and work a named target list. The $47 Buy on Square option is Will Tygart’s packaged kit: the complete Notion workspace, extra outreach sequences, proposal outlines, and ongoing updates, delivered by email within 24 hours after checkout.

    Commercial restoration sales is a long game. The property manager you meet in March may not call until October, when a pipe bursts and your card is the one in the drawer. Owners who expect this to work like residential ads-and-calls quit early. Owners who treat it as 6–18 months of relationship development build pipelines that outperform marketing spend.

    Free core: github.com/TygartMedia/commercial-restoration-sales-kit. Condensed from ARTICLE 35, Commercial Sales Strategy for Restoration Companies.

    GitHub Free Core vs $47 Packaged Kit

    Option Price What You Get Best For
    GitHub free core $0 PLAYBOOK.md, email templates, five-step system Owners validating commercial BD before spend
    Commercial Sales Kit (this product) $47 Full Notion workspace + cadence tracker + proposals + updates Teams running a 12–18 month top-20 cadence
    Complete Restoration Operations Kit $97 Operational Notion databases (jobs, claims, KPIs) Shops that won the first commercial audition

    How commercial sales actually works

    Five-step commercial sales system from list to first-job audition
    Targets → CRM → value contact → cadence → first-job audition.

    It is relationship-first, not inbound. You need a named list, a simple CRM habit, a value-first first contact, a cadence, and a first job you treat as an audition. That is the whole system.

    Step 1: Build a Target Account List

    Not “commercial accounts in general.” Specific companies and specific people. For each category, list 20–30 named prospects.

    • Property management companies. Director of Facilities or Property Manager, by name. LinkedIn is the research tool.
    • Large commercial facilities: hospitals, school districts, universities, municipal, industrial. Facilities Manager or Director of Operations.
    • Commercial insurance agencies: commercial lines account manager or producer.
    • Independent claims adjusters: firms handling commercial claims for multiple carriers.
    • Commercial GCs. GCs doing build-outs / TIs who hit restoration needs on active sites.

    Account criteria before you add a name:

    • Properties large enough to generate restoration-eligible losses regularly
    • Decision-makers, not admin staff
    • At least one path: mutual connection, association (BOMA is the main one for commercial PMs), LinkedIn, or an event
    • Inside your service radius / response commitment

    Pull your best 20 into a focus list. Those 20 get the cadence. Everyone else waits.

    Step 2: Organize a simple CRM

    Managing 100+ prospects in your head fails. Track at minimum:

    • Company, contact, title, email, phone
    • Last contact date and method
    • Next planned contact and action
    • Notes on situation, challenges, interests
    • Jobs referred, when work starts

    ServiceTitan, JobNimbus, HubSpot free, or a disciplined spreadsheet. The tool matters less than updating it after every contact.

    Step 3: Value-first contact (never a pitch)

    Side-by-side comparing a pitch dump with value-first contact habits
    Value-first contact — never a pitch.

    First contact is a value offer that earns a meeting.

    • Property managers: complimentary water/mold vulnerability assessment on their highest-risk property. About two hours on site, then a short written report. No cost, no obligation, no hard sell.
    • Commercial adjusters: 15 minutes to learn the claims they handle and what they want in a preferred contractor. Questions, not a brochure.
    • Facility managers: share a relevant industry update (regulation, IICRC, insurance trend) with why it matters to their facility. No ask attached.
    • GCs: ask onto the bid list for restoration/remediation subs. Offer a mold survey on the next gut reno as the intro.

    Property manager email (customize before you send)

    Subject options: “Quick offer for [Building / Portfolio Name]” / “No-cost water & mold risk walkthrough. [Your Market]” / “Something useful for [Property Management Co] (not a sales deck)”

    Hi [First Name],

I work with commercial property teams in [Market] on water, fire, and mold risk before losses escalate. I’m not writing to pitch a preferred-vendor slot.

I’d like to offer a complimentary vulnerability assessment on the one building in your portfolio that keeps you up at night — highest flood/leak exposure, oldest systems, or toughest after-hours logistics. About two hours on site, then a short written report with concrete recommendations. No cost, no obligation, no hard sell.

If useful, reply with a building name and a window that works, or a time for a 10-minute call to scope it.

Best,
[Your Name]
[Company]
[Phone] · [IICRC / response commitment, e.g. “IICRC-certified · 2-hour emergency response”]

    Commercial adjuster email

    Subject options: “15 minutes to learn how you work commercial losses” / “Question for preferred restoration partners” / “Learning call (not a capabilities deck)”

    Hi [First Name],

I support commercial property claims in [Market] and I’m trying to get better at how independent adjusters actually evaluate restoration partners — documentation, response, communication under pressure.

Would you have 15 minutes in the next couple of weeks for me to ask questions (not run a sales pitch)? I come prepared; I’ll take notes and leave you alone unless you want a follow-up.

Happy to work around claim season. Coffee, Zoom, or phone — your call.

Thank you,
[Your Name]
[Company]
[Phone] · [Certifications / commercial experience one-liner]

    Facility manager email (no ask)

    Subject options: “Quick note on [regulation / IICRC / insurance trend] for [Facility Type]” / “Sharing this because it affects [Campus / Hospital / Plant] ops” / “No ask. just a relevant update”

    Hi [First Name],

Saw [specific update] and thought of [Facility / Portfolio] because of [one concrete reason tied to their systems or occupancy].

Here’s the short version:
- [What changed]
- [Why it matters for facilities like yours]
- [One practical action: inspection, documentation, vendor protocol]

No ask attached — just sharing in case it’s useful for your team. If you ever want a second set of eyes on a water or mold scenario after hours, you already have my number.

Respectfully,
[Your Name]
[Company]
[Phone]

    When you customize with Claude, give it your market, services, certifications, guaranteed response time, and one real differentiator. Keep emails under about 150 words. Remove leftover pitch language. Do not spam generic templates.

    Step 4: Outreach cadence (top 20)

    • Monthly: low-friction: article share, LinkedIn comment, short check-in if appropriate
    • Quarterly: substantive: coffee, lunch, site visit, longer call
    • Annually: formal value presentation: capabilities, certifications, documentation standards, response commitment. Ask onto the preferred vendor / emergency protocol list.
    • Event-driven: storm, regulation, job near their facilities. Same-day if it is relevant.

    Log after every touch: last date, method, next date, next action, owner, status (New, Cultivating, Warm, First job, Active account, Preferred vendor, Parked).

    Event triggers worth a same-day note: major storm / freeze / flood in market; new regulation or IICRC update affecting their buildings; you completed a job near their portfolio; they posted a facility or hiring update; a mutual-connection intro.

    Claude prompt you can use on the tracker: “Given my Top 20 list and last-touch dates, propose next week’s outreach calendar with one monthly touch per A-tier contact and flag anyone overdue for a quarterly meeting.”

    Step 5: Convert the first job (the audition)

    Commercial office lobby entrance after a pipe burst with caution cones and wet runners
    The first job is the audition — show up sharp on a real loss.

    The first commercial job is the audition. Overdeliver. Every later job and referral traces back to that execution.

    Before you roll

    • Confirm decision-maker and day-to-day site contact
    • Confirm response commitment in writing (hours to on-site)
    • Pre-stage equipment for the loss type
    • Assign a named PM, not “whoever is free”
    • Create the job folder: photos, moisture map template, daily log, COI packet ready

    Response and presence

    • On site faster than committed. Record actual arrival time.
    • PM introduces self to client and any adjuster/GC on site
    • Same-day written scope outline or stabilization plan
    • PM on site daily while active, not only technicians

    Documentation (make it visibly better)

    • Date-stamped photo set: arrival, progress, completion
    • Moisture readings mapped by room/zone on water losses
    • Daily summary emailed to the client before they ask
    • Equipment log: what’s on site, why, pull dates
    • Change-order path explained before work expands

    Communication and close-out

    • Client hears from you proactively at least once per day while active
    • Adjuster / GC included when they are in the loop
    • After-hours path confirmed (who answers at 2 a.m.)
    • Walk-through before demob. Final photos plus summary. Invoice clean, itemized, no surprises.
    • Personal follow-up from owner/BD by name within 48 hours
    • Ask once, lightly, about preferred-vendor / emergency protocol inclusion
    • Log the job as a reference case in the CRM, with permission notes

    48-hour post-job note:

    Hi [First Name],

Thank you for trusting us on [Site / Loss type]. We aimed to be early, clear, and boring on paperwork.

Attached/linked: final photo set + summary. If anything needs a second look, call me directly.

If useful, we’re glad to be added to your after-hours protocol for [portfolio / region].

[Your Name]
[Direct phone]

    Score the audition internally, 1–5, on speed vs commitment, PM presence, documentation quality, proactive communication, invoice clarity, and likelihood of next call. If any dimension is 3 or below, debrief before the next commercial opportunity.

    Frequently Asked Questions

    What is the Commercial Restoration Sales Kit?

    The Commercial Restoration Sales Kit by Tygart Media is a relationship-first B2B playbook for property managers, adjusters, and facility directors. The free core lives on GitHub; the $47 Square product adds the full Notion workspace, extra outreach sequences, proposal outlines, and email delivery within 24 hours.

    How long until commercial restoration sales produce a first job?

    Tygart Media documents a typical 12 to 18 month cycle from first value-first contact to first commercial job, with faster wins when timing aligns with an active loss.

    Why BOMA for commercial property managers?

    Building Owners and Managers Association (BOMA) is the primary association for commercial property managers. Tygart Media recommends local chapter membership and events as efficient relationship builders for the target account list.

    What do property managers care about most?

    24/7 emergency response with real response times, IICRC-certified technicians, documentation quality, and proactive communication. Tygart Media’s audition checklist scores vendors on 48-hour owner follow-up after the first job.

    What is included in the $47 Square purchase?

    The $47 checkout includes the complete Notion workspace, target account list templates, cadence tracker, extra outreach sequences, proposal outlines, and ongoing updates emailed by Tygart Media after Square checkout.

    Is there a refund policy?

    Because this is a digital product, all sales are final. If you have a problem with your purchase, email will@tygartmedia.com and we will sort it out.

    How is this delivered?

    Within 24 hours of purchase via email from will@tygartmedia.com. You will receive your download link — Notion duplicate link, skill file, or both depending on the product.

    How to use the free core with Claude

    1. Clone or download the public repo.
    2. Open the files in Claude or Cursor.
    3. Ask Claude to customize the templates for your market, certifications, and response times.

    Example prompt from the README: “Using PLAYBOOK.md and templates/outreach-emails.md, rewrite the property manager email for a mid-size metro, IICRC-certified water/fire/mold contractor with 2-hour emergency response.”

    If you want the packaged kit

    The free core is enough to start. Buy Now is the polished version: complete Notion workspace, extra outreach sequences, target account list templates, cadence tracker, proposal outlines, and ongoing updates. Delivered by email after checkout. Same Square button at the top of this page.

    $47

    Full Notion workspace + sequences — email delivery within 24 hours via Square.

    Buy on Square — $47 →

    Related Operations & Systems

    Companion Systems: Complete Restoration Operations Kit ($97) · 4 Claude Skills ($29) · Tygart Media Shop.

    Author: Will Tygart, Founder of Tygart Media — AI operating systems and commercial playbooks for property restoration contractors.

    Related on Tygart Media: Starlink on a water job · S500 in the van · local SEO for restoration.

    END_

  • Business Continuity Plan (BCP) Template

    Business Continuity Plan (BCP) Template

    >

    Direct Answer / Product Definition

    The Business Continuity Plan (BCP) Template by Tygart Media is an eleven-section continuity framework for restoration contractors and property managers, mapping FEMA essential functions, ISO 22301 RTO/RPO targets, and Code Red ACT. Will Tygart documents the full DIY method on this page; the $29 Square product delivers a pre-wired Notion workspace (plan page plus five databases) by email within 24 hours of checkout.

    Business Continuity Plan (BCP) Template

    $29

    Notion workspace delivered by email within 24 hours after Square checkout.

    Buy on Square — $29 →

    Secure checkout via Square — all major cards accepted

    Tygart Media publishes this method so restoration shops and property managers can build a real Business Continuity Plan without a consultant. Copy the eleven sections into a spreadsheet or Notion. The $29 Buy on Square option is Will Tygart’s packaged Notion duplicate: the plan page plus five databases already wired, delivered by email within 24 hours after checkout.

    This walks a property manager, a restoration company, or any shop that needs a living plan (not a binder on a shelf) through the same structure. Fill the fields. Practice the tree. Update it every six months.

    DIY Spreadsheet vs $29 Notion Workspace

    Option Price Deliverable Best For
    Copy from this page $0 Eleven-section method + field lists (RTO 0–4h through 7+ days) First tabletop before spend
    BCP Template (this product) $29 Notion plan + 5 linked databases Ops leads who want structure day one
    Complete Restoration Operations Kit $97 Job, claims, and KPI Notion ops stack Shops running daily mitigation + rebuild

    What a good BCP actually is

    Five steps: risks, roles, comms, vendors, drill for a restoration BCP
    A good BCP is practiced — not laminated and forgotten.

    It is not about the document. It is about the capability. A plan in a drawer is worthless. A plan your team has practiced, your vendors know about, and you update on a review cycle is the difference between a company that keeps running and one that does not.

    Three frames sit under this template:

    • FEMA: essential functions must still get done during any disruption.
    • ISO 22301: deliver services inside acceptable timeframes.
    • Code Red ACT: Assessment, Communication, Training.

    This template combines those into something you can build and maintain yourself. Restoration ERP-style cloud BCP tools exist if you need branded mobile apps and automated SMS. This is the planning foundation: the thinking, the structure, the documentation. That is the part that matters most, and you can customize it.

    Start with the plan header

    Write these six fields on page one. Do it today.

    • Plan Owner: a named person, not “the office.”
    • Organization: legal name people will see on the copy.
    • Last Updated: today’s date.
    • Next Review Date: six months from now.
    • Plan Version: start at 1.0.
    • Distribution: who gets a copy (owner, ops, office, key vendors).

    Build it in this order

    Restoration SOP clipboard with checklist, moisture meter, and gloves on a jobsite table
    Build it in order — functions, risks, tree, vendors, drill.

    Eleven sections. Do them in sequence. Each one is a how-to, not an essay.

    1. Business Impact Analysis (BIA). Identify the functions that matter most and how long you can survive without them.
    2. Risk Assessment. What threats exist, how likely, how severe.
    3. Critical Functions and Recovery Objectives. RTO and RPO for every essential function.
    4. Emergency Contact and Communication Tree. Who to call, in what order, through what channels.
    5. Incident Response Procedures. Step-by-step for the first 24–72 hours.
    6. Recovery Strategies. How to restore each critical function.
    7. Facility and Infrastructure. Building systems, utility shutoffs, alternate locations.
    8. Vendor and Contractor Directory. Pre-qualified emergency vendors with contracts on file.
    9. IT and Data Recovery. Backups, cloud access, cybersecurity incident response.
    10. Training and Exercise Log. Tabletop exercises, drills, lessons learned.
    11. Plan Maintenance and Review. Keep the plan alive.

    How to fill Critical Business Functions

    Make one row per function. Restoration shops usually start with dispatch / first notice, mitigation crews, equipment, claims / documentation, billing, and payroll. Use the real names you use in the shop.

    For each function, fill:

    • Function Name
    • Department. Operations, Finance / Accounting, Sales / Business Dev, IT / Technology, HR / People, Legal / Compliance, Customer Service, Facilities, or Executive
    • Owner: person responsible in a crisis
    • Alternate: backup if the owner is unavailable
    • Priority. P1 Mission Critical, P2 Essential, P3 Important, P4 Deferrable
    • RTO (Recovery Time Objective, max acceptable downtime). 0–4 hours, 4–12 hours, 12–24 hours, 1–3 days, 3–7 days, or 7+ days
    • RPO (Recovery Point Objective, max acceptable data loss). Zero data loss, 1 hour, 4 hours, 24 hours, or 7 days
    • Impact if Down: what actually happens if this stops
    • Revenue Impact. Direct revenue loss, Delayed revenue, Indirect cost increase, Reputational, or Minimal
    • Dependencies: systems, people, vendors this function needs
    • Systems Required: software, hardware, access
    • Recovery Strategy: how you restore it
    • Last Tested and Notes

    If you cannot name an Alternate, that function is a single point of failure. Write that down. Fix it in the recovery strategy, not later.

    How to fill Risk Assessment

    One row per threat. Categories in the template: Natural Disaster, Fire, Water / Flood, Cybersecurity, Pandemic / Health, Utility Failure, Supply Chain, Key Person Loss, Legal / Regulatory, Civil Unrest, Infrastructure Failure, Other.

    For each threat, fill:

    • Threat / Risk: a specific sentence, not “weather”
    • Likelihood. Almost Certain, Likely, Possible, Unlikely, Rare
    • Impact Severity. Catastrophic, Major, Moderate, Minor, Negligible
    • Risk Score. Critical, High, Medium, Low (your call from likelihood × severity)
    • Affected Functions: which rows from the functions table this hits
    • Current Mitigation: what you already have
    • Additional Mitigation Needed: the gap
    • Insurance Coverage. Fully Covered, Partially Covered, Not Covered, Unknown
    • Owner, Last Reviewed, Notes

    Start with the threats you have already lived: a freeze, a key tech leaving, a software outage, a shop fire, a Category 3 loss at your own building. Then add the ones you have not lived yet.

    How to fill the Communication Tree

    One row per person. Call Order 1 is the first call. If you cannot reach them, you call their Backup Person.

    Fields:

    • Name, Role (Plan Owner, Executive Team, Department Head, Team Lead, Key Employee, Board / Ownership, or External: Legal, Insurance, IT, Restoration, Government, Media)
    • Phone – Primary and Phone – Alternate
    • Email, Location
    • Call Order (number)
    • Backup Person
    • Responsibilities in Crisis
    • Can Authorize Spending (yes/no)
    • Can Speak to Media (yes/no)

    Print a copy. Put one in the go-bag and one at the shop. A tree that only lives in a laptop fails when the laptop is in a flooded office.

    How to fill the Vendor Directory

    Pre-qualify before you need them. Categories in the template: Restoration / Mitigation, General Contractor, Plumbing, Electrical, HVAC, Roofing, IT / Cybersecurity, Data Recovery, Security / Guard, Cleaning / Janitorial, Temporary Staffing, Equipment Rental, Document Recovery, Environmental / Hazmat, Legal, Insurance Adjuster, Other.

    For each vendor: name, contact, phone, email, service area, 24/7 available, response time (Under 1 hour through Next day, or Unknown), contract on file, contract expiry, rate notes, rating (Excellent through Do Not Use), last used, notes.

    If Contract on File is no, that is this week’s homework, not a crisis-day task.

    How to run a tabletop (Training & Exercise Log)

    Restoration technicians training in a shop bay with equipment demo and whiteboard
    Tabletop drill: the log proves you trained, not just wrote.

    A BCP you have never practiced is a draft. Log every exercise.

    • Exercise Name, Date, Duration, Facilitator, Participants
    • Type. Tabletop Exercise, Walk-Through, Functional Drill, Full-Scale Exercise, Training Session, or After-Action Review
    • Scenario: the disaster you simulated
    • Key Findings: what worked, what failed, what surprised you
    • Action Items: specific improvements
    • Status. Scheduled, Completed, Cancelled, Action Items Open, All Actions Closed
    • Next Exercise Due

    Pick one P1 function and one High risk. Walk the first 24 hours out loud with the people on the tree. Write what broke. Close the action items before the next review date.

    The other sections, short

    • Incident response (first 24–72 hours): who declares the incident, who calls the tree, who talks to staff and customers, who authorizes spend, where you meet if the shop is unusable.
    • Recovery strategies: one paragraph per P1/P2 function. Point at the Alternate, the Systems Required, and the vendor who can stand it up.
    • Facility: shutoff locations, generator, alternate location, key box, who has after-hours access.
    • IT and data: where backups live, who can restore, what happens if email or the CRM is down, how you handle a cyber incident without guessing.
    • Maintenance: review date on the header is a real date. After any real incident or any exercise, bump the version.

    Frequently Asked Questions

    What is the Business Continuity Plan Template by Tygart Media?

    The Business Continuity Plan Template by Tygart Media is an eleven-section BCP framework aligned with FEMA essential functions, ISO 22301 recovery objectives, and Code Red ACT. The $29 Square product delivers a pre-built Notion workspace with five databases; the same method is free to copy from the page.

    Who is this BCP template for?

    Tygart Media built it for property managers, restoration contractors, and SMB operators who need a living plan with RTO and RPO fields, a communication tree, vendor directory, and tabletop exercise log—not a binder on a shelf.

    What is included in the $29 Notion duplicate?

    The $29 checkout includes the plan page plus five Notion databases: Critical Business Functions, Risk Assessment, Emergency Contact and Communication Tree, Vendor and Contractor Directory, and Training and Exercise Log. Tygart Media emails access within 24 hours after Square checkout.

    How often should a BCP be reviewed?

    Tygart Media recommends updating the plan header every six months, running at least one tabletop exercise per review cycle, and bumping the plan version after any real incident or drill.

    If you want the packaged Notion workspace

    You can build every table above in a spreadsheet. Buy Now is the Notion duplicate with the plan page and the five databases already built (Critical Business Functions, Risk Assessment, Emergency Contact & Communication Tree, Vendor & Contractor Directory, Training & Exercise Log). Delivered by email after checkout. Same Square button at the top of this page.

    $29

    Notion plan + 5 databases — email delivery within 24 hours via Square.

    Buy on Square — $29 →

    Related Operations & Systems

    Companion Systems: Commercial Restoration Sales Kit ($47) · Complete Restoration Operations Kit ($97) · Tygart Media Shop.

    Author: Will Tygart, Founder of Tygart Media — continuity and operations systems for property restoration and facility teams.

  • Restoration Operations Kit — Claude Edition

    Restoration Operations Kit — Claude Edition

    Direct Answer / System Definition

    The Restoration Operations Kit — Claude Edition by Tygart Media is an 8-skill specialized AI plugin that transforms Claude into an operational copilot for property restoration contractors. Available for a one-time payment of $197 on Square, the kit automatically customizes Claude to a contractor’s specific shop profile, generating accurate job scopes, dehumidifier sizing calculations, adjuster supplement justifications, and IICRC-compliant standard operating procedures.

    Restoration Operations Kit — Claude Edition

    $197

    All 8 Claude skills + plugin files — delivered digitally via email within 24 hours.

    Buy on Square — $197 →

    Secure checkout via Square — all major cards accepted

    Developed by Will Tygart and the Tygart Media team, this is the AI operational companion to the Complete Restoration Operations Kit. A restoration owner attaches it to their own Claude instance. It interviews the owner, writes a tailored company-profile.md, and makes every subsequent prompt speak your shop’s exact voice, pricing rules, and crew standards.

    Overview: What the Claude Edition Does

    Three cards for field SOPs, owner prompts, and KPI rhythm in an operations kit
    Claude skills that turn field chaos into repeatable runs.

    An 8-skill Claude plugin. Install it into Claude Code, the Claude Desktop app, or Cowork. A setup skill runs a five-minute interview, writes a company-profile.md, and every other skill reads it. SOPs, KPI targets, claims drafts, and onboarding plans come out in your voice, not a generic restoration voice.

    You need any Claude that supports Skills / Plugins. If you can chat with Claude and run a /command, you are good.

    The 8 Operational Claude Skills

    Eight numbered skill cards from dispatch through review
    Eight skills on the bench — pick the one that matches the job.
    Skill Identifier Natural Language Trigger Operational Output & Deliverable
    restoration-setup “Set up the kit” Guided 5-minute setup creating your persistent company-profile.md.
    job-intake-assistant “We just got a water call” New-loss FNOL triage, Cat/Class classification, safety protocols, paste-ready summary.
    equipment-advisor “How many air movers for this room?” IICRC S500 air mover / dehu sizing, psychrometric target calculation.
    sop-generator “Write an SOP for mold containment” Custom step-by-step SOPs matching your company’s certified equipment and protocols.
    claims-assistant “Draft a follow-up to the adjuster” Adjuster emails, Xactimate supplement justifications, line-item dispute letters.
    kpi-coach “Here are my numbers this month” 12 critical KPIs trended (e.g. gross margins, cycle time) naming top profit leaks.
    crew-onboarding-builder “Onboard a new tech” Role-based 30/60/90-day training roadmap and IICRC certification tracking.
    iicrc-protocol-lookup “What does S500 say about Cat 3?” Plain-English verified lookup of S500, S520, S700, and S540 procedural standards.

    How to Install the Skills

    Option A: Claude Plugin (Recommended)

    1. Save the restoration-kit folder on your local computer.
    2. In Claude, run: 
      /plugin marketplace add /path/to/restoration-kit
/plugin install restoration-kit@profit-detective

      Replace the path with wherever you saved the folder. On Desktop and Cowork, add the plugin from Customize → Plugins instead; the /plugin commands are for Claude Code.

    3. Start setup: 
      /restoration-kit:restoration-setup

    Option B: Personal Skills Folder (Simplest, No Plugin)

    Copy each folder inside skills/ into your personal skills directory at ~/.claude/skills/. On Windows that is C:\Users\<you>\.claude\skills\. Then prompt Claude: “run restoration setup.”

    First Run Walkthrough

    Run restoration-setup first. It conducts a guided 5-minute interview regarding your shop’s services, team size, service area, and rate sheet. It saves a persistent company-profile.md file that every subsequent skill reads so the generated answers sound like your actual shop.

    Using the Kit Day to Day

    Four-step flow: open skill, paste job facts, review draft, send or file
    Same four moves. Different job. Less reinventing at 11pm.

    You do not need to memorize skill names. Just prompt Claude naturally:

    • “We just got a fire call on Oak St” → invokes job intake
    • “Size the equipment for a 15×20 Class 3” → invokes equipment sizing
    • “Write our FNOL intake SOP” → invokes SOP generator
    • “My gross margin slipped to 41%. What’s going on?” → invokes KPI coach
    • “Draft a supplement justification for the Alvarez claim” → invokes claims assistant
    • “Build an onboarding plan for a new crew chief” → invokes crew onboarding
    • “What PPE for Condition 3 mold?” → invokes IICRC lookup

    What the Delivered Zip File Contains

    • .claude-plugin/plugin.json and marketplace.json
    • skills/ folder containing all 8 complete skills
    • README.md with full step-by-step setup walkthrough

    Outputs from each skill are formatted to paste into the matching Notion template in the Complete Restoration Operations Kit ($97). The Notion side serves as the operational system of record, while the Claude Edition acts as the intelligence layer.

    Frequently Asked Questions

    What is the Restoration Operations Kit — Claude Edition?

    The Restoration Operations Kit — Claude Edition by Tygart Media is an 8-skill AI plugin for Claude Desktop, Claude Code, and Cowork that automates restoration intake, equipment sizing, insurance claims drafting, SOP generation, and KPI tracking in the contractor’s exact voice.

    What is included in the $197 purchase on Square?

    The $197 package includes all 8 packaged Claude skills, the plugin.json manifest, marketplace configuration files, installation documentation, and prompt architecture delivered digitally via email.

    How does this kit work with the Complete Restoration Operations Kit?

    The Claude Edition acts as the operational AI copilot: its outputs are pre-formatted to paste seamlessly into the corresponding Notion databases (Job Tracker Pro, Claims Command Center, KPI Dashboard) of the Complete Restoration Operations Kit.

    What Claude plan is required to run the skills?

    It runs on any Claude interface that supports skills or plugins, including Claude Desktop, Claude Code CLI, and Cowork. Personal skill mode can also be loaded directly into ~/.claude/skills/.

    Is there a refund policy?

    Because this is a digital product, all sales are final. If you have a problem with your purchase, email will@tygartmedia.com and we will sort it out.

    How is this delivered?

    Within 24 hours of purchase via email from will@tygartmedia.com. You will receive your download link — Notion duplicate link, skill file, or both depending on the product.

    $197

    Packaged zip delivered by email within 24 hours via Square.

    Buy on Square — $197 →

    Related Operations & Systems

    Companion Systems: Complete Restoration Operations Kit ($97) · Complete Restoration Operating System ($597) · Leadership Toolkit — Claude Edition ($197).

    Author: Will Tygart, Founder of Tygart Media — AI operating systems designed specifically for property restoration contractors.

  • The Profit Leak Scorecard

    The Profit Leak Scorecard

    The Profit Leak Scorecard

    $7

    Delivered by email after checkout.

    Buy Now →

    Secure checkout via Square — all major cards accepted

    You can copy this method and do it yourself. Score the 20 statements. Count the checks. Name your worst zone. Buy Now is the packaged Notion page you duplicate and fill in, so you are not rebuilding the scorecard from a blank doc.

    Stop guessing. Start detecting. This is the entry diagnostic in the Profit Detective toolkit. Five revenue leak zones. Four statements each. Five minutes. You walk out with a Leak Index (0-100), your #1 zone, and a rough yearly dollar figure.

    How to score

    Five zone panels: estimating, job costing, cash/AR, sales, leadership
    Five zones. Score honest. Fix the biggest leak first.

    Check each statement that is true of your business today. Each check is a leak. Count them at the bottom. Total checks out of 20, then multiply by 5 to get your Leak Index.

    Zone 1: Estimating & scope

    Money left in the estimate. The leak here is invisible because you never see the dollars you did not ask for.

    • We regularly find scope we forgot to bill after a job closes.
    • Estimators don’t consistently capture every line item the carrier allows.
    • We rarely review estimate-vs-final variance by estimator.
    • We discount or eat change orders to keep the adjuster happy.

    Zone 2: Job costing & margin

    Six cards covering job margin, cycle time, AR days, utilization, CAC, close rate
    Zone 2: job costing & margin — where quiet leaks hide.

    Jobs that cost more than you think. Most shops cannot name true margin on the job they finished last Tuesday.

    • We don’t know true gross margin on a job until weeks after it closes.
    • Labor hours routinely run over what we estimated.
    • Equipment and materials aren’t tracked back to specific jobs.
    • We’ve finished jobs that lost money and didn’t catch it early.

    Zone 3: Cash flow & collections

    Work done, cash not collected. You can be profitable on paper and still broke.

    • Carrier or TPA payments routinely take longer than they should.
    • We carry receivables we’ve quietly stopped chasing.
    • We’ve floated payroll on a credit line to cover slow collections.
    • We have no standard follow-up cadence for unpaid invoices.

    Zone 4: Sales & conversion

    Leads in, jobs lost. A conversion problem and a marketing problem have different fixes. You cannot tell them apart if you do not know the rate.

    • We don’t know our lead-to-job conversion rate.
    • Inbound calls sometimes hit voicemail during business hours.
    • We don’t track which marketing actually produced our best jobs.
    • We have no system to follow up on quotes that didn’t close.

    Zone 5: Leadership & overhead

    Three panels showing one problem, three options, one recommendation
    Zone 5: leadership & overhead — 1-3-1 stops owner bottlenecks.

    The owner is the bottleneck. This zone caps the whole pyramid, and it is the one owners least want to investigate.

    • The business can’t run a full week without the owner.
    • We don’t review one shared KPI as a team every week.
    • Overhead has crept up but we haven’t re-examined it in a year.
    • Every important decision funnels through one person.

    Your Leak Index

    Total checks: ___ / 20. Multiply by 5. That is your Leak Index (0-100).

    • 0-20 Tight ship. Minor seepage. Tighten the few gaps.
    • 21-45 Active leak. You are losing real money in 1-2 zones.
    • 46-70 Major leak. The profit is pouring out. Pick your worst zone now.
    • 71-100 Hemorrhaging. This is the #1 threat to the business.

    Estimate the dollars

    The scorecard’s teaching math: shops at your score typically leak about (Leak Index ÷ 100) × 14% of revenue. Multiply by your annual revenue for a rough yearly figure. Illustrative. Not a guarantee.

    Write down the zone where you checked the most boxes. That is where you start. One zone at a time. The owners who try to plug all five at once plug none.

    What to do with the result

    1. Write your Leak Index and your worst zone on a card. You will carry those two things into any later work.
    2. Pull your trailing-12 P&L and write your actual gross margin % (gross profit ÷ revenue). If you cannot find it in under 10 minutes, that is a finding.
    3. Write one sentence: the story you have been telling yourself about profitability that you are now going to test against evidence.
    4. If Zone 2 won, run last 10 closed jobs through a job-costing table (revenue, labor, equipment, materials, subs). If Zone 3 won, age your AR and total 60+ and 90+. If Zone 5 won, run an owner-dependency pass: what breaks if you vanish for 30 days.

    The playbook’s rule: every restoration shop leaks somewhere. The only variable is whether you are looking. Evidence over opinion. Follow the money. Assume a leak exists.

    If you want the packaged scorecard

    You can run the 20 statements on a napkin. Buy Now is the Notion page delivered by email after checkout. Duplicate it (··· → Duplicate), check the boxes, and the Leak Index and dollar estimate sit on the same page. Same Square button at the top of this page.

    Frequently Asked Questions

    Is there a refund policy?

    Because this is a digital product, all sales are final. If you have a problem with your purchase, email will@tygartmedia.com and we will sort it out.

    How is this delivered?

    Within 24 hours of purchase via email from will@tygartmedia.com. You will receive your download link — Notion duplicate link, skill file, or both depending on the product.

    Related on Tygart Media: profit detective playbook · job-costing gap-finder · owner dependency audit.

  • Restoration Leadership Bench Builder

    Restoration Leadership Bench Builder

    Restoration Leadership Bench Builder

    $149

    Delivered by email after checkout.

    Buy Now →

    Secure checkout via Square — all major cards accepted

    You can copy this method and do it yourself. One row per key function. Name who runs it today, who could grow into it, the skill gap, and one observable 90-day action. Buy Now is the packaged Notion table you duplicate, so you are not rebuilding the bench from a blank spreadsheet.

    Tool #8 of the Restoration Leadership Toolkit. Build the leadership bench before you need it. Identify, develop, and track future leaders inside the company. A single real manager beats five people you are “keeping an eye on.”

    How to run it

    Restoration technicians training in a shop bay with equipment demo and whiteboard
    Bench builder: one row per function — no fantasy names.
    1. List the functions that actually move the company. One row each. If a function has no owner besides you, that is a finding.
    2. Fill every field. A blank candidate is itself a finding. Do not invent a name to make the row look finished.
    3. Go deep on ONE person this quarter. Have the conversation: “I want to grow you into running X. Here is what that looks like.”
    4. Hand them one area end-to-end. Set a weekly 30-minute 1-on-1 and protect it. Let them make a real decision. Coach the outcome instead of grading it.
    5. Review the table monthly. Move status Identified → Developing → Ready only when the evidence is observable.

    The fields (one row per function)

    Copy these columns onto a sheet, or use the packaged Notion table.

    • Role / Candidate. The seat. Name the function, not a vibe. “Production lead,” “estimating,” “office / AR.”
    • Current owner of the function. Who actually runs this today (often you). Name the human, not just the seat.
    • Future-leader candidate. The person you would develop into this leadership seat. Leave blank if there is no candidate yet. A blank here is itself a finding.
    • Backup depth. How deep is your bench for this function if the owner is out? None = single point of failure. Thin = one shaky backup. Solid = a trained, trusted backup.
    • Key skill gaps. What stands between the candidate and leading this function. Concrete gaps (estimating accuracy, holding crews accountable, reading a P&L), not vibes.
    • 90-day development action. ONE specific action to grow this person over the next 90 days. Make it observable and assignable: shadow X, own Y file end-to-end, run Monday huddle.
    • Delegation plan. What you will hand off and by when so this function stops running through you. The path from owner-does-it to candidate-owns-it.
    • Accountability rhythm. How often you and the candidate check in on the development plan. None / Weekly / Biweekly / Monthly. None means it will not happen. Pick Weekly until it is a habit.
    • Status. Identified = named a candidate. Developing = actively closing gaps. Ready = can lead this function without you.

    Starter rows

    If you do not know where to start, use the same functions as the Leadership Readiness Checklist:

    • Field production / crews
    • Estimating / scope
    • Project management / job files
    • Sales / lead intake
    • Office / admin / AR
    • Marketing / referral relationships
    • Finance / numbers
    • Hiring / people

    Add emergency response / after-hours dispatch if that still runs through you. Add vendor / sub relationships if the goodwill is in your name. You do not need twenty rows. You need the seats that break if you vanish for 30 days.

    How to fill a row without lying to yourself

    Four-phase board covering a 12-week owner freedom transition
    Fill a row without lying — readiness is binary enough.

    Current owner. If you still approve the work, you still own it. A title on someone else does not move the row.

    Candidate. Use the Middle Manager Evaluation Scorecard if you are torn between two people. Score ownership, communication, judgment, emotional maturity, coachability, follow-through, ability to train others, ability to handle conflict, alignment with company values. Great doers do not automatically become great leaders. Do not promote the wrong person to fill a blank.

    Backup depth. None means if that person (or you) is out, the function stops. Thin means someone could limp through a week with you on call. Solid means they have actually done it (vacation test). Name is not depth. Done-it-once is depth.

    Skill gaps. Write the gap in the work, not the personality. “Cannot hold a crew to a 7:00 start.” “Estimates miss moisture-map readings.” “Will not deliver a hard conversation without routing it to me.” Those you can train. “Doesn’t care” you cannot.

    90-day action. One action. Observable. Assignable. “Shadow me on two commercial estimates, then own the next file end-to-end.” “Run the Monday huddle for four weeks while I sit in.” “Close AR over 45 days on the current list and report the number every Friday.” If you cannot see it happen, it is not an action.

    Delegation plan. Write the handoff and the date. “By Week 8, scheduling is theirs. I do not take the board back.” Pair it with a Decision-Rights line: the dollar or scope threshold they can decide under without asking you.

    Rhythm. Weekly 30-minute 1-on-1, protected like a paying job. Monthly is for a Ready row you are only watching. None is how benches stay empty.

    Status. Identified is a name. Developing is a 90-day action in motion plus a standing 1-on-1. Ready is they led the function without you, on a real week, and the work held.

    Go deep on one person (Weeks 7-8 of the 90-day plan)

    1. Choose one person as your first real manager.
    2. Have the direct conversation: “I want to grow you into running X. Here is what that looks like.”
    3. Hand them one area to own end-to-end (a crew, a job type, scheduling, QC). Outcome, not task.
    4. Set the weekly 30-minute 1-on-1 and protect it.
    5. Name the 1-2 skills they most need and how you will help (ride-along, training, a stretch job).
    6. Let them make a real decision this phase. Coach the outcome instead of grading it.

    Phase done when one person owns one area end-to-end and has a standing 1-on-1 with you. Then have them run the weekly 15-minute huddle at least once while you sit in (Weeks 9-10).

    If you have not named the bottlenecks yet, run the Owner Bottleneck Self-Assessment and the Owner Dependency Audit first. Their top-3 list tells you which rows to open. The Leadership Readiness Checklist tells you whether accountability and decision rights already live below you, or whether you are still the only enforcer.

    What “ready” looks like

    Three panels showing one problem, three options, one recommendation
    What ready looks like: they decide without calling you.
    • The function has a named owner who is not you, and they know they own it.
    • Backup depth is Solid, or at least Thin with a dated plan to get to Solid.
    • A written decision-rights line exists for that function.
    • The candidate has run the work on a week you were actually out.
    • Status is Ready, or Developing with a 90-day action you can observe this month.

    Re-score the Owner Dependency Audit after a quarter of bench work. The goal is High → Med → Low on the functions you just staffed. A blank candidate at the end of the quarter is still a finding. Hire, cross-train, or admit that function is you for another 90 days. Do not leave the row pretty and empty.

    If you want the packaged table

    You can run this as a spreadsheet. Buy Now is the Notion database delivered by email after checkout. Duplicate it so the master stays clean. The columns, the select options (backup depth, rhythm, status), and the field prompts are already laid out. Same Square button at the top of this page.

    Pairs with the Owner Dependency Audit (the backups you just named) and the 90-Day Doer-to-Leader Transition Plan (Weeks 7-8). Matching Claude skill: leadership-bench-builder. Coaching and operational tool only. Not legal or HR advice.

    Related: Restoration Leadership Toolkit — Claude Edition. Also Leadership Readiness Checklist.

    Related on Tygart Media: Starlink on a water job · S500 in the van · local SEO for restoration.

  • Owner Freedom Kit

    Owner Freedom Kit

    Owner Freedom Kit

    $397

    Delivered by email after checkout.

    Buy Now →

    Secure checkout via Square — all major cards accepted

    You can copy this method and do it yourself. Audit where the business depends on you. Build a bench. Run a 12-week plan to step back. Buy Now is the packaged bundle: five Notion tools plus the matching Claude skills, so you are not assembling the doer-to-leader system from blank pages.

    This is the premium tier of the Restoration Leadership Toolkit. For owners serious about getting out of the truck, and eventually building something they can sell. The full system: audit, bench, 90-day plan, succession stress test, and the 1-3-1 handoff.

    What’s in the kit

    Four-phase board covering a 12-week owner freedom transition
    A 12-week arc from naming why to review and repeat.
    1. Owner Dependency Audit
    2. Restoration Leadership Bench Builder
    3. 90-Day Doer-to-Leader Transition Plan
    4. 5 Ds Succession Risk Checklist
    5. 1-3-1 Delegation Worksheet

    The matching skills from the Leadership Claude Edition: owner-dependency-audit, leadership-bench-builder, doer-to-leader-90-day, succession-5ds-checklist, delegation-1-3-1.

    Run them in this order. The 90-day plan is the spine. The other four feed it.

    Week 0: name why you are stepping back

    Before Week 1, write three lines:

    • My #1 reason to step back (what I would do with the time)
    • The one person I am betting on as my first real manager
    • Start date / target Week-12 date

    Block 30-45 minutes every Friday. Do not skip ahead. Each phase sets up the next.

    Weeks 1-2: identify the bottlenecks

    Run the Owner Dependency Audit. Rate Low / Med / High across nine areas: sales, production, finance, customer-issue resolution, hiring, vendor relationships, estimating / project management, emergency response, decision rights. Scoring: Low = 1 (runs without you; a real backup has done it), Med = 2 (limps; backup needs you on call), High = 3 (stops cold). Total is 9-27.

    For each area write: what happens if you are gone 30 days, who the backup is today, and what would have to be true for this to be Low.

    Then fill a Decision-Rights Map. Starter rows: approve a job estimate over $25k; authorize overtime / call-in crew; issue a refund or credit; hire or fire; approve a vendor / sub payment; take an out-of-area or unusual job; sign a contract or insurance scope; pull a crew off one job for another; spend on new equipment; set or discount a price. Who decides today vs who should.

    End of the phase: a written top-3 bottleneck list, and the team knows the shift is coming. Tell them: “I’m working a 90-day plan to push decisions down. Expect me to hand more back to you.”

    For one full week, tally every interrupt for a decision. Sort into Delegate now / Delegate after training / Keep (truly owner-only).

    Weeks 3-4: install 1-3-1

    Three panels showing one problem, three options, one recommendation
    1-3-1: one problem, three options, one recommendation.

    Stop being the answer key. The old way: “The dehu on Maple St died. What do you want me to do?” You just took back the problem, the thinking, and the decision.

    The 1-3-1 way:

    • 1 issue. The fork in the road, one or two sentences. Not the whole story.
    • 3 real options. Each with pros, cons, and rough cost or effort. “Do nothing” can be one when it is honest.
    • 1 recommendation. The option they would pick if it were their call, and why in one line.
    • A default. What they will do if they do not hear back by a deadline, so the job does not stall.

    When someone brings a raw problem, ask: “What are your three options, and which do you recommend?” Then wait. Run at least five real 1-3-1 conversations this phase. Approve the recommendation whenever it is reasonable. Note who takes to it. That is a signal for your manager pick.

    Phase done when at least one person is bringing 1-3-1s without being reminded.

    Weeks 5-6: write decision rights

    List the 10-15 recurring decisions (refunds, equipment, scheduling, scope changes, hiring, pricing exceptions). For each: a dollar or scope threshold people can decide under without asking you, and who owns it when you are not in the room. Walk the team through it: “Under this line, you don’t need me. Decide and tell me after.”

    Hand off one decision completely this phase. Do not take it back.

    Weeks 7-8: develop one manager

    Restoration technicians training in a shop bay with equipment demo and whiteboard
    Weeks 7–8: develop one manager — teach, don’t just assign.

    Open the Bench Builder. One row per key function. Fields: Role, current owner, future-leader candidate, backup depth (None / Thin / Solid), key skill gaps, 90-day development action (observable: shadow X, own Y file end-to-end, run Monday huddle), delegation plan, accountability rhythm (Weekly / Biweekly / Monthly), status (Identified / Developing / Ready). A blank candidate is itself a finding.

    Go deep on ONE person. A single real manager beats five people you are “keeping an eye on.” Have the conversation: “I want to grow you into running X.” Hand them one area end-to-end. Set a weekly 30-minute 1-on-1 and protect it. Let them make a real decision. Coach the outcome instead of grading it.

    Weeks 9-10: accountability rhythm

    Stand up a weekly 15-minute huddle with a fixed agenda: numbers, jobs at risk, who needs what. Pick 3-5 numbers the team reviews every week (jobs in WIP, days-to-dry, AR, callbacks, leads). Someone other than you owns each number. Have your developing manager run the huddle at least once while you sit in.

    Hold one real accountability conversation this phase. Issue, behavior that needs to change, what has already been allowed, the expectation, the consequence or support, what success looks like in 30 days. About the work, not the person.

    Weeks 11-12: review and repeat

    Re-run the Dependency Audit and compare to Week 1. Take a planned half-day fully off and note what broke. That is the next bottleneck. List what got delegated vs what bounced back, and why. Give the developing manager direct feedback. Raise one decision-rights threshold. Duplicate the 90-day page and start the next cycle.

    Success at 90 days: a full day off without the phone melting; the team brings 1-3-1s; a written decision-rights list; one person owns one area end-to-end; a huddle someone else can run; a lower dependency score; next quarter’s target already named.

    Run the 5 Ds while you are in it

    Succession is a what-if-tomorrow problem, not a retirement problem. Check a box only if it is true and current today. The five:

    1. Death. Will, funded buy-sell, key-person life, second check-signer, someone who can legally bind the company, a recoverable password place, a named person who can run production 30+ days.
    2. Divorce. Separate vs marital property actually confirmed, commingling cleaned up, a valuation method in writing, operating cash structured so a personal dispute cannot freeze payroll.
    3. Disease. Someone has actually run production on a vacation test. Backup estimator. Payroll / AP / AR without your hands. Disability and business-overhead coverage. A one-page interim chain-of-command.
    4. Drugs / dependency. Dual approval over a dollar threshold. A second set of eyes on the books. No single point of failure, including you. A trusted advisor allowed to tell you the truth.
    5. Departure / disaster. Tribal knowledge written down. Relationships not owned by one person. Off-site backups you have test-restored. A continuity plan for your own shop. Backup vendor / equipment list.

    45 boxes. Count the blanks. 0-6 resilient; 7-15 moderate; 16-27 high; 28+ you are the company. Pick the three blank boxes that would hurt most if the D hit tomorrow. Name an owner and a date. This is an awareness tool, not legal, financial, or insurance advice. Use it to walk into the attorney, agent, and CPA prepared.

    If you want the packaged kit

    You can run this from the outline above. Buy Now is the bundle delivered by email after checkout: the five Notion pages (duplicate each so the master stays clean), plus the matching Claude skills if you want the interviews walked. Same Square button at the top of this page.

    Coaching and operational tools only. Not legal or HR advice.

    Related on Tygart Media: owner dependency audit · leadership OS · operations kit AI edition.

  • Owner Bottleneck Self-Assessment

    Owner Bottleneck Self-Assessment

    Owner Bottleneck Self-Assessment

    $29

    Delivered by email after checkout.

    Buy Now →

    Secure checkout via Square — all major cards accepted

    You can copy this method and do it yourself. Score yourself across five areas. Total the checks. Write your top 3 things to delegate first. Buy Now is the packaged Notion page you duplicate, so you are not rebuilding the 25-statement score from a blank doc.

    Tool #2 of the Restoration Leadership Toolkit. Find out where your company still depends on you. An owner bottleneck exists when growth, decision speed, and consistency are limited by your personal involvement in day-to-day decisions. You become both the most important and the most constraining person in the business.

    Check the box for each statement that is true of your business today. Count the checks in each section, then total them at the bottom. Be honest. The value is in the truth.

    How to run it

    1. Work the five sections. Check only what is true today, not what used to be true or what you plan to fix.
    2. Total the checks (range is 0-25). Read your band.
    3. Write your top 3 to delegate first. Those become Weeks 1-2 of a 90-day doer-to-leader plan.
    4. For one full week after you score, log every interrupt for a decision. Sort into Delegate now / Delegate after training / Keep (truly owner-only).
    5. Re-run it at the end of 90 days and compare to Week 1. The number matters less than the trend.

    1. Decisions only you make

    Four-phase board covering a 12-week owner freedom transition
    Decisions only you make — that’s the bottleneck map.
    • Estimate / pricing approvals over a set dollar amount run through me
    • Hiring and firing decisions are all mine
    • Vendor and supplier choices need my sign-off
    • Which jobs we take is my call alone
    • Refunds, credits, and customer concessions require me

    If this section is heavy, your next move is a Decision-Rights list: 10-15 recurring decisions, a dollar or scope threshold people can decide under without asking you, and who owns it when you are not in the room. Walk the team through it: “Under this line, you do not need me. Decide and tell me after.” Hand off one decision completely this month and do not take it back.

    Starter rows if you need them: approve a job estimate over $25k; authorize overtime / call-in crew; issue a refund or credit; hire or fire; approve a vendor / sub payment; take an out-of-area or unusual job; sign a contract or insurance scope; pull a crew off one job for another; spend on new equipment; set or discount a price.

    2. Interruptions by department

    • Production calls me daily with questions
    • Office / admin pulls me into billing or scheduling
    • Sales / estimating checks pricing with me before quoting
    • Technicians call me from job sites
    • I get pulled into customer complaints personally

    Tally the interrupts for one week. The department with the most checks is this quarter’s target. Install 1-3-1 there first: one issue, three options with pros/cons/cost, one recommendation, and a default if they do not hear back by a deadline. When someone brings a raw problem, ask: “What are your three options, and which do you recommend?” Then wait.

    3. Recurring questions that come back to you

    • The same operational questions reach me every week
    • People wait for me to decide instead of deciding themselves
    • “Ask the owner” is the default answer here
    • I re-explain the same processes over and over
    • Things stall when I am unavailable

    Recurring questions are undocumented decisions. Write the answer once. Put it where the question gets asked (truck, office, group chat). If you re-explain the same process, that process needs an SOP or a named owner, not another explanation from you.

    4. Tasks that should be delegated

    Three panels showing one problem, three options, one recommendation
    Tasks that should be delegated — write them down.
    • I still write estimates I could hand off
    • I handle scheduling / dispatch
    • I chase collections / AR myself
    • I order equipment and supplies
    • I personally produce things others could

    These are doer tasks wearing an owner badge. Pick one. Hand the outcome, not the task. “You own scheduling this month. I will sit in the first week. After that, bring me 1-3-1s, not the board.” Name the 1-2 skills they most need and how you will help (ride-along, training, a stretch job). Set a weekly 30-minute 1-on-1 and protect it.

    5. Areas with no backup

    Restoration technicians training in a shop bay with equipment demo and whiteboard
    Areas with no backup — hire or train before you vanish.
    • No one else can run production if I am out
    • Only I hold the key carrier / adjuster relationships
    • Only I can see the full financial picture
    • There are no written SOPs for the things I do
    • If I am gone a week, something breaks

    A checked box here is a single point of failure. Name the backup, or name the blank. A blank candidate is itself a finding. Put each exposed function on a bench list: current owner, future-leader candidate, backup depth (None / Thin / Solid), the skill gap, one observable 90-day action, a weekly or biweekly check-in.

    This section is the short version of the Owner Dependency Audit (nine areas, Low/Med/High, what breaks if you vanish 30 days) and the 5 Ds Disease / Departure boxes (vacation test, backup estimator, relationships not owned by one person).

    Your score

    Total checks: ___ / 25

    • 0-6 Mild. You have delegated well. Tighten the few remaining gaps.
    • 7-13 Moderate. You are the bottleneck in one or two areas. Fix the worst one first.
    • 14-19 Heavy. The business runs through you. Start delegating now, deliberately.
    • 20-25 Severe. You ARE the business. This is the #1 risk to your growth and your exit.

    Write your top 3 to delegate first. Take the worst section into a 90-day doer-to-leader plan. Run the Owner Dependency Audit for the full picture (nine areas, Decision-Rights Map, 30-day disappear test).

    Tell the team the shift is coming: “I am working a 90-day plan to push decisions down. Expect me to hand more back to you.” Then do it. Re-score at Week 12. Take a planned half-day fully off and note what broke. That is the next bottleneck.

    If you want the packaged assessment

    You can run the 25 statements on a legal pad. Buy Now is the Notion page delivered by email after checkout. Duplicate it (··· → Duplicate) so the original stays clean for next quarter. The five sections, the score table, and the top-3 lines are already laid out. Same Square button at the top of this page.

    Pairs with the Owner Dependency Audit (deeper diagnostic) and the 90-Day Doer-to-Leader Transition Plan (Weeks 1-2). Matching Claude skill: owner-bottleneck-assessment. Coaching and operational tool only. Not legal or HR advice.

    Related: Restoration Leadership Toolkit — Claude Edition. Also 1-3-1 Delegation Worksheet.

  • Operations Kit — AI Edition

    Operations Kit — AI Edition

    Operations Kit — AI Edition

    $397

    Delivered by email after checkout.

    Buy Now →

    Secure checkout via Square — all major cards accepted

    You can copy this method and do it yourself. Talk to your own Claude. Interview your own shop. Write your own SOPs and claims drafts. Buy Now is the packaged zip: eight skills, the plugin files, and the install so you do not have to wire it from scratch.

    This is the AI companion to the Complete Restoration Operations Kit. A restoration owner attaches it to their own Claude. It interviews them, writes a company profile, and then the other skills speak that business.

    What it is

    Three cards for field SOPs, owner prompts, and KPI rhythm in an operations kit
    AI edition ops kit — same bench, same four moves.

    An 8-skill Claude plugin. Install it into Claude Code, the Claude Desktop app, or Cowork. A setup skill runs a five-minute interview, writes a company-profile.md, and every other skill reads it. SOPs, KPI targets, claims drafts, and onboarding plans come out in your voice, not a generic restoration voice.

    You need any Claude that supports Skills / Plugins. If you can chat with Claude and run a /command, you are good.

    The 8 skills

    Eight numbered skill cards from dispatch through review
    Eight skills on the bench — pick the one that matches the job.
    1. restoration-setup. Say “Set up the kit.” Guided interview that customizes the whole kit. First run. The concierge.
    2. job-intake-assistant. Say “We just got a water call.” New-loss intake, water Cat/Class classification, scope plus safety, a paste-ready job summary.
    3. equipment-advisor. Say “How many air movers for this room?” Air-mover and dehu sizing, placement, and a monitoring plan.
    4. sop-generator. Say “Write an SOP for mold containment.” A tailored SOP in your company’s voice. Any of the 17 core SOPs, or a new one.
    5. claims-assistant. Say “Draft a follow-up to the adjuster.” Adjuster emails, supplement justifications, an aging-claims chase plan.
    6. kpi-coach. Say “Here are my numbers this month.” Your 12 KPIs computed and trended. The biggest profit leak named, with fixes.
    7. crew-onboarding-builder. Say “Onboard a new tech.” Role-based Week-1 / 30 / 60 / 90 plan plus an IICRC certification roadmap.
    8. iicrc-protocol-lookup. Say “What does S500 say about Cat 3 water?” Plain-English pointer to S500 / S520 / S700 / S540 plus PPE. It is a lookup assistant, not a substitute for the published standard. Defer to current IICRC text, local codes, and your certified judgment.

    How to install it yourself

    Option A: plugin (recommended)

    1. Save the restoration-kit folder anywhere on your computer.
    2. In Claude, run: 
      /plugin marketplace add /path/to/restoration-kit
/plugin install restoration-kit@profit-detective
      Replace the path with wherever you saved the folder. On Desktop and Cowork, add the plugin from Customize → Plugins instead; the /plugin commands are for Claude Code.
    3. Start setup: 
      /restoration-kit:restoration-setup

    Option B: personal skills (simplest, no plugin)

    Copy each folder inside skills/ into your personal skills folder at ~/.claude/skills/. On Windows that is C:\Users\<you>\.claude\skills\. Then tell Claude: “run restoration setup.”

    First run

    Run restoration-setup first. It asks about your company for about five minutes. It saves a company-profile.md. Then it offers to customize each skill: generate your first SOPs, set KPI targets, draft a sample adjuster email.

    Keep that company-profile.md in the folder you work in. Every skill reads it so the answers sound like your shop.

    Using it day to day

    Four-step flow: open skill, paste job facts, review draft, send or file
    Same four moves day to day. Less reinventing at 11pm.

    You do not need to memorize skill names. Just talk.

    • “We just got a fire call on Oak St” → intake
    • “Size the equipment for a 15×20 Class 3” → equipment
    • “Write our FNOL intake SOP” → SOP
    • “My gross margin slipped to 41%. What’s going on?” → KPI coach
    • “Draft a supplement justification for the Alvarez claim” → claims
    • “Build an onboarding plan for a new crew chief” → onboarding
    • “What PPE for Condition 3 mold?” → IICRC lookup

    Optional: put it on a routine. Ask Claude, “Schedule a weekly KPI review every Monday at 8am.” It walks you through a recurring run of the KPI coach.

    What the 12 KPIs are

    When you feed the KPI coach real numbers, these are the twelve the kit is built around:

    • Revenue, Gross Margin %, Net Profit %, Days Sales Outstanding, Average Job Size
    • Lead-to-Job Conversion %, Jobs Sold
    • Average Days to Dry
    • Labor Efficiency %, Equipment Utilization %
    • Rework / Callback %, Customer Satisfaction (NPS)

    Starting targets in the kit: gross margin ≥ 45%, net ≥ 12%, DSO ≤ 45 days, conversion ≥ 35%, days to dry ≤ 3.5, labor efficiency ≥ 70%, equipment utilization ≥ 60%, callbacks ≤ 3%, NPS ≥ 70. Use them as a case file, then set yours.

    What the zip actually contains

    • .claude-plugin/plugin.json and marketplace.json
    • skills/ (the 8 skills)
    • README.md with the full install

    Outputs from each skill are formatted to paste into the matching Notion template in the Complete Restoration Operations Kit. The Notion side is the system of record (jobs, equipment, claims, KPIs). These skills help you fill and act on them.

    This is an operational assistant only. Not legal, insurance, or licensing advice.

    If you want the packaged install

    You can rebuild this from the outline above. Buy Now is the zip delivered by email after checkout: plugin files, the eight skills, and the README so you drop it in and run setup. Same Square button at the top of this page.

    Frequently Asked Questions

    Is there a refund policy?

    Because this is a digital product, all sales are final. If you have a problem with your purchase, email will@tygartmedia.com and we will sort it out.

    How is this delivered?

    Within 24 hours of purchase via email from will@tygartmedia.com. You will receive your download link — Notion duplicate link, skill file, or both depending on the product.

    Related on Tygart Media: leadership toolkit AI · leadership OS · owner freedom kit.

  • Middle Manager Evaluation Scorecard

    Middle Manager Evaluation Scorecard

    Middle Manager Evaluation Scorecard

    $59

    Delivered by email after checkout.

    Buy Now →

    Secure checkout via Square — all major cards accepted

    You can copy this method and do it yourself. Name the person and the seat. Score nine traits 1-5 from recent examples. Total them. Read the band. Buy Now is the packaged Notion table you duplicate, so you are not rebuilding the scorecard from a blank spreadsheet.

    Tool #6 of the Restoration Leadership Toolkit. Help owners assess whether someone is ready to manage people, not just perform tasks. Your best tech is not automatically your best lead. The skills that make a great doer (speed, craft, hustle) are different from the skills that make a great manager (getting work done through others). Use this before you promote the wrong person.

    How to run it

    1. Name the person and the seat. Lead, crew chief, PM, estimator, office manager. The bar shifts with the seat. A crew chief lives or dies on conflict and training. A PM lives or dies on judgment and communication.
    2. Walk the nine traits in order. For each, ask for a recent, specific example: “Tell me about the last time they hit a problem on a job. What did they do?” Then give a 1-5 and confirm it. Anchor every score in observed behavior, not gut feel or potential.
    3. Flag the unknowns. If you have never seen a trait (they have never had to handle real conflict or train anyone), record it as a known gap. Do not guess a high score. Untested is itself a finding.
    4. Total the nine (max 45). Read the shape of the scores, not just the total.
    5. Name the lowest 2-3 traits as the gaps to close. One concrete development action each. A re-evaluation date, typically 60-90 days.

    One person = one row. Duplicate a row or a page for the next person. Do not overwrite last quarter’s scores.

    The nine traits

    Restoration technicians training in a shop bay with equipment demo and whiteboard
    Nine traits — score managers honestly.
    1. Ownership. 1-5. Takes responsibility for outcomes, no blame-shifting.
    2. Communication. 1-5. Clear, timely, two-way communication. Closes the loop.
    3. Judgment. 1-5. Makes sound decisions without being told every step.
    4. Emotional maturity. 1-5. Stays steady under pressure, regulates reactions.
    5. Coachability. 1-5. Seeks and applies feedback, not defensive.
    6. Follow-through. 1-5. Closes the loop, does what they said by when they said.
    7. Trains others. 1-5. Can teach a task and bring others up to standard.
    8. Handles conflict. 1-5. Addresses tension directly and fairly, does not avoid it or blow it up.
    9. Values alignment. 1-5. Models company values when no one is watching.

    Also write: Name, Role (current title), Notes (evidence, specific gaps to close, target re-eval date), Total (auto-sum of the nine, max 45), Recommendation (Promote / Develop first / Not yet).

    The 1-5 anchors

    • 1. Not yet / recurring problem.
    • 2. Inconsistent, needs heavy supervision.
    • 3. Developing. Does it when reminded.
    • 4. Solid. Does it on their own most of the time.
    • 5. Consistently strong. Others learn from how they do it.

    The recommendation bands

    Four-phase board covering a 12-week owner freedom transition
    Recommendation bands decide promote / coach / exit.
    • Promote. About 37-45. Ready to lead now. Strong and even across traits.
    • Develop first. About 27-36. Real potential with named gaps. Give a development plan and a date. Do not promote yet.
    • Not yet. 26 or below. Performs tasks but is not ready to lead people. Revisit later, or keep growing them as an individual contributor.

    Override rule. Any single trait scored 1-2 on Ownership, Emotional maturity, or Values alignment caps the recommendation at Develop first, regardless of total. Those are the floors for putting someone over people. Call it out when it triggers.

    The bands are guides, not hard cutoffs. The owner decides. The score is an input, not a verdict. Never treat the number as a must-promote or must-pass.

    How to fill it without lying to yourself

    Three panels showing one problem, three options, one recommendation
    Fill without lying — anchors beat vibes.

    Score behavior, not the person. Tie every number to something you actually saw. Never score personality, background, age, accent, health, family situation, or “culture fit” as a stand-in for a protected characteristic. If that is the reason in your head, redirect to what they actually did.

    Watch three biases. Halo: great tech, so you assume great leader. Recency: one good or bad week coloring everything. Similarity: rating people like you higher. Name it if you see it.

    If several traits are untested, say so out loud. Lower your confidence. Put a trial of responsibility in front of the decision: run a job, train a hire, own a file end-to-end. Then re-score.

    After a Develop-first result, the next move is usually an accountability conversation: here is what is between you and the seat, here is the 30-day or 90-day target. After a Promote, hand them one area end-to-end and put them on the 90-day doer-to-leader spine (Weeks 7-8: develop one manager). Put every scored name on a bench list so you are not keeping five people “on your radar” and developing none.

    If you want the packaged scorecard

    You can run the nine traits on a legal pad. Buy Now is the Notion table delivered by email after checkout. Duplicate it so the master stays clean. The nine scores, the Total, the Recommendation, and the Notes field are already laid out. Same Square button at the top of this page.

    Pairs with the Leadership Readiness Checklist (lighter yes/no read on the same person), the Restoration Leadership Bench Builder (develop the Develop-first group), the Accountability Conversation Planner (the “here is what is between you and the promotion” talk), and the 90-Day Doer-to-Leader Transition Plan. Matching Claude skill: middle-manager-scorecard. Decision support only. Not legal or HR advice. Not a hiring, firing, promotion, compensation, or disciplinary determination.

    Related on Tygart Media: leadership readiness · leadership toolkit.