Two Bodhi posts from other trades belong on the restoration Monday meeting, even though neither says “mitigation.”
One: a contractor with 170 reviews at 4.8 will outconvert a spotless 5.0 with 50 reviews. Homeowners treat a clean 5.0 as purchased. One cranky note about a driver being ten minutes late makes the other 169 look like real work.

Two: revenue and a full calendar are lagging indicators. They came from marketing, reviews, and pipeline three to six months ago. Stop those because the board is full and the drought shows up next quarter.
What a restoration review has to do
A five-star “great job, very professional” is almost useless. Google indexes owner replies. Bodhi’s plumber version is: thank them for the Sunday sewer replacement in Coral Springs. That plants service and geography inside the verified profile.
Restoration version of the same reply:
“Grateful we could get extractors running the same night on the burst-pipe loss in [neighborhood]. Crew followed IICRC S500 dry-out, and we will be back for the rebuild walk-through.”
Neighborhood. Loss type. Standard. Next step. No keyword stuffing. No “thanks for choosing us.”
Velocity beats the weekend dump
Forty reviews in one weekend and then silence for a quarter looks like spam. Three honest reviews a week from closed jobs beats a purchased spike. For restoration that means the request goes out when the job is actually closed — after dry-out or after rebuild, not while the house is still in containment and the homeowner is still mad at the carrier.
Build the ask into the close-out in the field software. SMS with a short GBP link. Track asks, not only reviews received. A 3.9 profile with angry “they billed insurance and left a mess” threads should not get more Maps traffic until the work and the follow-up change.
The full board is last quarter’s marketing
Restoration operators feel this in weather. A wet spring plus a decent pin fills trucks. Someone kills Google posts, review asks, and adjuster touches because “we cannot take more water.” Then July is dry and August is quiet and the story becomes “SEO stopped working.” It did not stop. You stopped feeding it on a lag.
Keep a minimum cadence even when every van is out:
- Review ask on every closed job
- Owner reply within a day
- Fresh job photos on the GBP
- One service-page or city-page improvement a week
- Adjuster and property-manager touches that do not depend on a storm
Pest control at $7M in six years, in Bodhi’s telling, stacked local SEO, review velocity, and recurring contracts. Restoration already has the recurring analog: maintenance, mold follow-up, commercial agreements, and rebuild after mitigation. Organic search without a second touch after the dry-out is a one-call business wearing a marketing budget.
Sparks from @irentdumpsters on reviews, velocity, lagging indicators, and review-reply indexing. Related: if they hunt for the number, you lost.





