Tag: Tacoma Public Utilities

  • Tacoma Public Utilities: Powering and Watering Our City’s Future

    Tacoma Public Utilities: Powering and Watering Our City’s Future

    # Tacoma Public Utilities: Powering and Watering Our City’s Future

    Tacoma, WA – At the heart of Tacoma’s vibrant community and burgeoning economy lies Tacoma Public Utilities (TPU), the indispensable provider of essential power and water services. TPU’s commitment extends beyond merely delivering utilities; it encompasses a forward-thinking approach to energy efficiency, sustainable water management, and active community engagement. This dedication ensures that both residents and businesses across the city benefit from reliable infrastructure, fostering growth and enhancing the overall quality of life in Tacoma.

    ## Tacoma Power: Driving Efficiency, Innovation, and Community Connection

    Tacoma Power, a cornerstone division of TPU, is at the forefront of enhancing energy efficiency and providing robust support to its diverse customer base. One of its key initiatives, known as “Power Move #19,” directly addresses the modernization of residential energy systems. This program offers assistance to customers looking to invest in new cooling and heating systems, recognizing that upgrading these critical home components can significantly reduce energy consumption and lower utility bills. By facilitating these improvements, Tacoma Power not only helps individual homeowners achieve greater comfort and cost savings but also contributes to a broader reduction in the city’s overall energy demand (Source: Tacoma Public Utilities).

    Further demonstrating its commitment to sustainability and community welfare, Tacoma Power has established “Energy Efficiency Incentives for Rental Properties.” This targeted program is designed to empower property owners to implement energy-saving upgrades within their rental units. The benefits are multifaceted: owners can reduce their operational costs, while tenants, particularly those in income-qualified households, experience improved comfort and potentially lower energy expenses. This initiative underscores Tacoma Power’s role in fostering a more equitable and environmentally conscious energy landscape throughout Tacoma (Source: Tacoma Public Utilities).

    Beyond the direct provision of electricity and energy-saving programs, Tacoma Power actively enriches the community’s recreational opportunities through its stewardship of Tacoma Power Parks. These cherished public spaces offer a variety of outdoor activities, inviting residents to “Play All Day. Stay All Night.” Whether it’s “camping, boating, and lake days,” these parks provide vital outlets for leisure and connection with nature, showcasing Tacoma Power’s broader commitment to the well-being and quality of life for all Tacomans (Source: Tacoma Public Utilities).

    For the day-to-day operational needs of its customers, Tacoma Power offers a comprehensive and accessible suite of services. Residents and businesses can readily “Access Outage Info” to stay informed during any service disruptions, ensuring timely awareness and preparedness. For those undertaking construction or renovation projects, the process to “Get an Electrical Permit” is streamlined, facilitating safe and compliant electrical work. The utility also provides a clear pathway to “Schedule an Electrical Service to be Disconnected and Reconnected,” an essential service for various maintenance or construction scenarios. Recognizing the economic pressures faced by its customers, Tacoma Power also dedicates resources to help both residential users “Save Money at Home” and commercial entities “Save Money For My Business,” providing practical advice and programs aimed at optimizing energy consumption and reducing costs (Source: Tacoma Public Utilities).

    In the event of a power outage, Tacoma Power ensures that reporting is both simple and efficient. Customers can quickly report an issue by calling 253-502-8602 or by utilizing the convenient online portal at MyTPU.org/Outage. For general inquiries or assistance, residential customers have multiple contact options, including phone lines at 253-502-8600 or toll-free at 800-752-6745, as well as email at cservice@cityoftacoma.org. Business customers benefit from dedicated support, reachable at 253-502-8606 or via email at businesssolutions@cityoftacoma.org, ensuring that all segments of the community receive tailored and responsive service (Source: Tacoma Public Utilities).

    ## Tacoma Water: Ensuring a Reliable, Sustainable, and High-Quality Supply

    Tacoma Water, the city’s vital water utility, operates with a clear focus on long-term reliability, responsible resource management, and delivering high-quality water to its service area. A significant emphasis is placed on water conservation, particularly as the region approaches and experiences its peak summer months. The utility actively champions efforts to “Start saving water” and provides practical guidance on “how to use less water,” recognizing the importance of collective action in preserving this precious resource. This proactive approach to conservation is further reinforced by the implementation of “Summer water rates,” which take effect annually on June 1st. These seasonal rates are strategically designed to encourage mindful water usage when demand typically surges, promoting sustainable consumption patterns across the city (Source: Tacoma Public Utilities).

    The bedrock of Tacoma’s water security is its “diverse water supply,” a carefully managed system that incorporates various sources, including the strategic utilization of “groundwater wells.” This multi-source approach is critical in ensuring “long-term reliability,” safeguarding the city against potential environmental fluctuations or localized supply challenges. By diversifying its water portfolio, Tacoma Water ensures a consistent and resilient supply for its growing population, thriving businesses, and essential public services, underpinning the city’s stability and future development (Source: Tacoma Public Utilities).

    Tacoma Water is committed to transparency and accessibility in its services and information. Customers can easily “Report a Problem Online” for issues such as leaks, main breaks, or water quality concerns, facilitating prompt response and resolution. For new properties or changes in occupancy, the process to “Get New Water Service” is clearly outlined. The utility also provides public access to the “Current Water Supply Outlook,” offering valuable insights into current water levels and future projections. Furthermore, residents can “Learn About Water Quality,” gaining a deeper understanding of the rigorous testing and standards applied to their drinking water. The utility’s strategic vision is articulated in “Tacoma Water’s 2020-2025 Strategic Plan,” which is available for public review, detailing its goals and initiatives for the coming years. For younger members of the community, an engaging “Print Activity Book” is also offered, promoting water awareness and conservation from an early age (Source: Tacoma Public Utilities).

    For immediate assistance with water-related issues, customers can contact Tacoma Water directly at 253-502-8384. General customer service for residential accounts is readily available via phone at 253-502-8600 or toll-free at 800-752-6745, and through email at cservice@cityoftacoma.org. Business customers are supported by a dedicated team, reachable at 253-502-8606 or via email at businesssolutions@cityoftacoma.org, ensuring that all customer segments receive efficient and specialized service (Source: Tacoma Public Utilities).

    ## A Unified Approach to Essential Services for a Thriving Tacoma

    Tacoma Public Utilities, through the synergistic operations of its Power and Water divisions, exemplifies a profound and unified commitment to serving the Tacoma community. By diligently maintaining robust infrastructure, actively promoting energy and water efficiency, ensuring the long-term reliability of essential supplies, and providing accessible and responsive customer service channels, TPU stands as an indispensable partner in the city’s ongoing development and the enhancement of its residents’ quality of life. Whether it is the fundamental task of keeping the lights on, the critical provision of clean and safe drinking water, or the thoughtful management of recreational opportunities that enrich the urban landscape, TPU’s comprehensive operations are deeply and intricately interwoven with the very fabric of Tacoma, supporting its present vitality and securing its future prosperity (Source: Tacoma Public Utilities).

    ## Frequently Asked Questions About Tacoma Public Utilities

    ### Q1: How can I save money on my utility bills with Tacoma Power?

    A1: Tacoma Power offers several avenues for customers to reduce their utility expenses. This includes “Power Move #19,” which assists with the purchase of new cooling and heating systems, and “Energy Efficiency Incentives for Rental Properties” specifically designed for income-qualified households. Additionally, Tacoma Power provides general resources and advice to help both residential customers “Save Money at Home” and business customers “Save Money For My Business” by optimizing their energy consumption (Source: Tacoma Public Utilities).

    ### Q2: What steps should I take if I experience a power outage in Tacoma?

    A2: In the event of a power outage, Tacoma Power provides clear channels for reporting. You can quickly report an outage by calling their dedicated line at 253-502-8602. Alternatively, for online reporting and to access real-time outage information, you can visit MyTPU.org/Outage (Source: Tacoma Public Utilities).

    ### Q3: Why are summer water rates implemented by Tacoma Water?

    A3: Tacoma Water introduces “Summer water rates” annually, effective June 1st. This measure is a strategic part of their conservation efforts, designed to encourage customers to “use less water during peak summer months” and “Start saving water.” The seasonal rates aim to promote mindful water usage when demand is typically at its highest, contributing to overall water resource sustainability (Source: Tacoma Public Utilities).

    ### Q4: How does Tacoma Water ensure a consistent and reliable water supply for the city?

    A4: Tacoma Water prioritizes a consistent and reliable water supply through a “diverse water supply” strategy. This approach involves utilizing multiple sources, including the strategic deployment of “groundwater wells.” This diversification is crucial for ensuring “long-term reliability” and resilience against various environmental and demand challenges, securing water for Tacoma’s future (Source: Tacoma Public Utilities).

    ### Q5: Where can residents find information about recreational facilities managed by Tacoma Power?

    A5: Tacoma Power manages several recreational areas known as “Tacoma Power Parks.” These parks offer a range of activities such as “camping, boating, and lake days,” inviting the community to “Play All Day. Stay All Night.” Information regarding these parks and their amenities can be accessed through Tacoma Power’s general services and communication channels (Source: Tacoma Public Utilities).

    **Disclaimer:** This article provides general information and is not intended as professional advice. Readers should consult with Tacoma Public Utilities directly for specific program details, eligibility requirements, and personalized recommendations regarding their utility services. Information is subject to change.

  • Tacoma Power: Empowering Our Community Through Efficiency, Recreation, and Reliable Service

    Tacoma Power: Empowering Our Community Through Efficiency, Recreation, and Reliable Service

    # Tacoma Power: Empowering Our Community Through Efficiency, Recreation, and Reliable Service

    Tacoma Power, a cornerstone of our city’s infrastructure, continues to demonstrate its commitment to the well-being of residents and businesses through a range of programs designed to enhance daily life, promote energy efficiency, and provide essential services. Beyond simply keeping the lights on, Tacoma Power is actively engaged in initiatives that help property owners save money, improve comfort, and offer valuable recreational opportunities right here in Pierce County.

    ## Smart Energy Choices: Incentives for Homes and Rental Properties

    In an era where managing household expenses is more critical than ever, Tacoma Power is stepping up to help customers make smarter, more efficient energy choices. One notable initiative, dubbed “Power Move #19,” directly assists residents in acquiring new cooling and heating systems. This program is a practical example of how Tacoma Power helps customers invest in modern, energy-efficient appliances that can lead to significant long-term savings on utility bills while improving indoor comfort year-round. For homeowners looking to upgrade their systems, this support can be a game-changer, making advanced technology more accessible.

    Beyond individual homeowners, Tacoma Power recognizes the unique challenges faced by property owners of rental units. The “Energy Efficiency Incentives for Rental Properties” program is specifically tailored to help these owners reduce operational costs and, crucially, improve the living conditions for income-qualified households. By providing incentives for energy-efficient upgrades in rental units, Tacoma Power fosters a win-win scenario: property owners benefit from lower expenses and potentially higher property values, while tenants enjoy more comfortable homes and reduced energy burdens. This targeted approach underscores Tacoma Power’s dedication to equitable access to energy efficiency benefits across the community. These initiatives collectively contribute to a more sustainable Tacoma, reducing overall energy consumption and supporting the financial health of its diverse population.

    ## Beyond the Grid: Tacoma Power’s Commitment to Recreation

    While its primary mission is power delivery, Tacoma Power also plays a significant role in enriching the recreational landscape of our region. Through its “Tacoma Power Parks,” the utility provides invaluable spaces for outdoor activities, encouraging residents to “Play All Day. Stay All Night.” These parks offer a variety of experiences, from camping under the stars to enjoying boating and other lake-based activities. For families and individuals seeking respite and adventure close to home, these parks are a vital community asset.

    The existence of Tacoma Power Parks highlights a broader understanding of community utility – that infrastructure extends beyond wires and substations to include the natural resources and public spaces that contribute to quality of life. By maintaining and promoting these recreational areas, Tacoma Power not only offers direct benefits to its customers but also reinforces the connection between the utility and the vibrant outdoor culture of the Pacific Northwest. Whether it’s a weekend camping trip or a day out on the water, these parks provide accessible options for relaxation and enjoyment, further cementing Tacoma Power’s role as a community partner.

    ## Essential Services: Connecting with Tacoma Power

    Understanding how to access Tacoma Power’s services and support is crucial for every resident and business owner. The utility has established clear channels for customer engagement, ensuring that help is always within reach.

    For residential customers, a dedicated service line is available at **253-502-8600**, with a toll-free option at **800-752-6745**. Email inquiries can be directed to **cservice@cityoftacoma.org**. These contacts are vital for questions about billing, service changes, or general inquiries about energy use at home.

    Business owners have their own specialized support team, reachable at **253-502-8606** or via email at **businesssolutions@cityoftacoma.org**. This ensures that commercial entities receive tailored assistance for their unique operational needs, from understanding rate structures to exploring energy-saving strategies for their enterprises.

    One of the most critical services provided is the ability to report a power outage. In the event of an interruption, customers can call **253-502-8602** or report it conveniently online at **MyTPU.org/Outage**. Quick and efficient outage reporting is essential for restoration efforts, minimizing disruption for the entire community.

    Tacoma Power also streamlines other common requests. Customers can easily access outage information, get details about parks and recreation, obtain electrical permits, or schedule electrical service disconnections and reconnections. Furthermore, the utility provides resources and guidance on how to “Save Money at Home” and “Save Money For My Business,” reinforcing its commitment to customer empowerment through informed choices. These comprehensive service offerings underscore Tacoma Power’s dedication to being an accessible and responsive utility partner for all its stakeholders.

    ## Looking Ahead: A Community-Centric Utility

    Tacoma Power’s current initiatives, from assisting with energy-efficient heating and cooling systems to providing recreational havens and robust customer support, paint a picture of a utility deeply integrated into the fabric of the Tacoma community. These programs not only address immediate needs but also contribute to the long-term sustainability and quality of life in Pierce County. By focusing on practical energy solutions and fostering community engagement through its parks, Tacoma Power continues to demonstrate its role as a vital and forward-thinking local operator.

    —

    **Disclaimer:** This article is for informational purposes only and does not constitute professional advice. Readers should consult with qualified professionals for specific guidance related to energy efficiency, financial decisions, or any other practical matters discussed herein. The Tacoma Business Journal and its affiliates are not responsible for any actions taken based on the information provided.

    ## Frequently Asked Questions About Tacoma Power Services

    ### Q1: What is “Power Move #19” and how can it benefit me?

    A1: “Power Move #19” is a Tacoma Power initiative designed to help customers buy new cooling and heating systems. This program aims to make it easier for residents to upgrade to more energy-efficient systems, which can lead to reduced energy consumption and lower utility bills over time, while also improving comfort in their homes.

    ### Q2: Are there energy efficiency incentives available for rental property owners in Tacoma?

    A2: Yes, Tacoma Power offers “Energy Efficiency Incentives for Rental Properties.” This program is specifically designed to help property owners reduce costs associated with their rental units and improve the comfort levels for income-qualified households by encouraging energy-efficient upgrades.

    ### Q3: What kind of recreational opportunities do Tacoma Power Parks offer?

    A3: Tacoma Power Parks provide a variety of outdoor recreational activities. Visitors can “Play All Day. Stay All Night.” enjoying amenities such as camping, boating, and other lake-based activities. These parks serve as valuable community assets for relaxation and outdoor adventure.

    ### Q4: How can I report a power outage to Tacoma Power?

    A4: To report a power outage, you can call Tacoma Power directly at **253-502-8602**. Alternatively, you can report an outage online by visiting **MyTPU.org/Outage**. These channels ensure that the utility can quickly respond to and address service interruptions.

    ### Q5: Where can businesses find customer service support from Tacoma Power?

    A5: Business customers can reach Tacoma Power’s specialized customer service team by calling **253-502-8606**. For email inquiries, businesses can contact **businesssolutions@cityoftacoma.org**. These dedicated contacts ensure that commercial entities receive tailored assistance for their specific energy needs and operational questions.

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This program is a practical example of how Tacoma Power helps customers invest in modern, energy-efficient appliances that can lead to significant long-term savings on utility bills while improving indoor comfort year-round. For homeowners looking to upgrade their systems, this support can be a game-changer, making advanced technology more accessible.\n\nBeyond individual homeowners, Tacoma Power recognizes the unique challenges faced by property owners of rental units. The \”Energy Efficiency Incentives for Rental Properties\” program is specifically tailored to help these owners reduce operational costs and, crucially, improve the living conditions for income-qualified households. By providing incentives for energy-efficient upgrades in rental units, Tacoma Power fosters a win-win scenario: property owners benefit from lower expenses and potentially higher property values, while tenants enjoy more comfortable homes and reduced energy burdens. This targeted approach underscores Tacoma Power’s dedication to equitable access to energy efficiency benefits across the community. These initiatives collectively contribute to a more sustainable Tacoma, reducing overall energy consumption and supporting the financial health of its diverse population.\n\n## Beyond the Grid: Tacoma Power’s Commitment to Recreation\n\nWhile its primary mission is power delivery, Tacoma Power also plays a significant role in enriching the recreational landscape of our region. Through its \”Tacoma Power Parks,\” the utility provides invaluable spaces for outdoor activities, encouraging residents to \”Play All Day. Stay All Night.\” These parks offer a variety of experiences, from camping under the stars to enjoying boating and other lake-based activities. 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These comprehensive service offerings underscore Tacoma Power’s dedication to being an accessible and responsive utility partner for all its stakeholders.\n\n## Looking Ahead: A Community-Centric Utility\n\nTacoma Power’s current initiatives, from assisting with energy-efficient heating and cooling systems to providing recreational havens and robust customer support, paint a picture of a utility deeply integrated into the fabric of the Tacoma community. These programs not only address immediate needs but also contribute to the long-term sustainability and quality of life in Pierce County. By focusing on practical energy solutions and fostering community engagement through its parks, Tacoma Power continues to demonstrate its role as a vital and forward-thinking local operator.\n\n—\n\n**Disclaimer:** This article is for informational purposes only and does not constitute professional advice. 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  • Tacoma Public Utilities Invests in Infrastructure, Efficiency, and Community Well-being

    Tacoma Public Utilities Invests in Infrastructure, Efficiency, and Community Well-being

    # Tacoma Public Utilities Invests in Infrastructure, Efficiency, and Community Well-being

    Tacoma Public Utilities (TPU), a cornerstone of our community’s essential services, is actively pursuing initiatives aimed at enhancing customer experience, bolstering critical infrastructure, and promoting sustainable practices. From significant facility upgrades to proactive water management and community-focused incentive programs, TPU continues to demonstrate its commitment to the residents and businesses of Tacoma.

    One of the most visible changes on the horizon for TPU customers is the upcoming renovation of its main building lobby. Starting June 15, the front entrance to the TPU headquarters will be temporarily closed to facilitate extensive improvements. This project is not merely cosmetic; it’s a strategic investment designed to significantly improve safety, comfort, and energy efficiency within the building. While the main entrance undergoes this transformation, TPU assures the public that all essential services will remain fully operational and accessible. This forward-thinking approach ensures that while the utility modernizes its physical space for the long term, daily operations and customer support will continue without interruption, reflecting TPU’s dedication to seamless service delivery.

    At the heart of TPU’s mission is the provision of clean, reliable water, a service critical to public health and economic stability. Tacoma Water, a division of TPU, is diligently working to build long-term water reliability for the region. This involves managing a diverse water supply, a strategy that mitigates risks associated with single-source dependency and ensures resilience against environmental fluctuations. A key component of this strategy includes the ongoing development and maintenance of groundwater wells, which serve as vital assets in securing a consistent and high-quality water supply for current and future generations.

    Maintaining the quality of this precious resource is a continuous effort. Tacoma Water regularly flushes its extensive network of water mains. This routine maintenance is crucial for removing rust and sediment that can accumulate over time, thereby ensuring that customers consistently receive clean and reliable water directly to their taps. Beyond immediate quality, this proactive flushing program also plays a significant role in improving the overall reliability and sustainability of the entire water system, safeguarding its integrity and operational efficiency for years to come. Furthermore, Tacoma Water’s operational scope extends to managing an impressive network of over 14,000 fire hydrants across its service area, a testament to its foundational role in public safety and emergency preparedness, as highlighted in a November 4, 2025, update.

    As summer approaches, TPU also emphasizes public safety, particularly concerning water recreation. The utility issues a critical reminder that cold water can become dangerous much faster than many realize. To prevent accidents and ensure enjoyable outings, TPU advises everyone to wear a life jacket and to thoroughly prepare before heading out into the water. These simple yet vital precautions underscore TPU’s broader commitment to the well-being of the community it serves, extending beyond utility provision to encompass public health and safety awareness.

    In an effort to streamline customer interactions and promote environmental stewardship, TPU continues to champion its “Clutter-Free Challenge.” This initiative encourages customers to transition to paperless billing and management through MyAccount. By opting for paperless statements, customers can enjoy easier bill management, receive instant notifications regarding their accounts, and access their statements anytime, anywhere. This digital shift not only reduces paper waste but also empowers customers with greater control and convenience over their utility services, aligning with modern expectations for accessible and efficient service.

    Recognizing the importance of supporting its diverse customer base, TPU offers various payment assistance programs designed to help those facing financial challenges. These programs are a vital safety net, ensuring that essential utility services remain accessible to all residents, especially during difficult times. Additionally, TPU is actively incentivizing energy-efficient upgrades for rental property owners. This program offers financial incentives to owners who implement improvements that enhance comfort, reduce energy consumption, and lower operating costs in their income-qualified rental housing units. This initiative not only benefits tenants through improved living conditions and potentially lower utility bills but also contributes to broader community goals of energy conservation and housing affordability within Tacoma Power’s service area.

    TPU’s commitment to community impact was recently celebrated with the announcement on January 19, 2026, that the Metropolitan Development Council (MDC) was awarded the 2025 Evergreen Options Grant. This grant signifies TPU’s dedication to supporting local organizations that contribute to the social and economic vitality of Tacoma. Such partnerships underscore TPU’s role as more than just a utility provider; it is an active community partner invested in the growth and well-being of the region.

    Tacoma Public Utilities continues to be a dynamic force in the city, balancing essential service delivery with strategic investments in infrastructure, customer convenience, and community development. Through ongoing facility upgrades, diligent water management, proactive safety campaigns, and supportive community programs, TPU is steadfast in its mission to power and serve Tacoma, ensuring a reliable and sustainable future for all.

    **Disclaimer:** The information provided in this article is for general informational purposes only and does not constitute professional advice. Readers should consult with appropriate professionals for specific guidance related to safety, financial planning, or any other practical matters discussed herein. Tacoma Public Utilities is not responsible for any actions taken based on the information presented.

  • Tacoma Public Utilities: Bill Pay, Outage Map & Rates

    Tacoma Public Utilities: Bill Pay, Outage Map & Rates

    Last verified: June 4, 2026. Utility rates, payment options, contact details, and outage status change over time — always confirm time-sensitive details at the official Tacoma Public Utilities links provided below before acting.

    If you live or run a business inside the city, the City of Tacoma Department of Public Utilities — almost everyone just calls it TPU — is the single agency behind the power in your outlets, the water at your tap, and even the sewer and garbage lines on your monthly statement. This guide cuts through the menu trees: how to pay, what the rates look like, how to start or stop service, and where to check the live outage map when the lights go down.

    Tacoma Public Utilities at a glance

    • Pay your bill: Log in to the TPU MyAccount portal to pay by card or bank transfer, or pay by mail, phone, or in person. Residential pay-by-phone runs through 253-502-8608.
    • Customer service: Reach TPU at 253-502-8600 (toll-free 800-752-6745), Monday–Friday; confirm current hours and contact options on the official customer service page.
    • Report a power outage: Call the dedicated outage line 253-502-8602, report it inside MyAccount, or text “OUT” to 50419 if you’re enrolled in text alerts.
    • Live outage map: The interactive Tacoma Power outage map is real-time — check live rather than relying on any printed status.
    • Electric & water rates: New Tacoma Power rates took effect April 1, 2026; see the official power rates and water rates pages for current schedules.
    • Sewer & garbage: City of Tacoma Environmental Services charges (wastewater, surface water, solid waste, recycling) ride on your TPU bill; billing questions go to the City at 253-502-2100.

    How to pay your Tacoma Public Utilities bill

    The fastest route is the MyAccount portal, where you can pay with a card or move money directly from a checking or savings account. MyAccount also lets you set up paperless billing, autopay, and outage text alerts in one place.

    Prefer not to use the web? TPU keeps several options open, detailed on its Ways to Pay page:

    • By phone: Residential customers can pay by card at 253-502-8608 (also TPU’s 24-hour automated line); general customer service is 253-502-8600.
    • In person: Visit the TPU Administration Building at 3628 S. 35th St., Tacoma, WA 98409.
    • Pay Boxes: Located at select grocery stores around Pierce County and at the Administration Building.
    • By mail: Send your payment with the remittance stub from your statement.

    If money is tight, don’t wait for a shutoff notice. TPU’s payment assistance page lists bill-credit programs, discount rates for qualifying households, and payment arrangements — call customer service early and they can usually work something out.

    Electric and water rates, and how to read your bill

    Tacoma Power is a publicly owned, hydropower-heavy utility, which is a big reason Tacoma’s electricity has historically stayed well below the national average. New power rates took effect April 1, 2026; TPU has said the typical residential customer should expect an average increase of roughly $7.09 per month under the new schedule. Because the exact per-kWh energy charge and monthly basic charge are set in the formal rate schedule and adjust periodically, confirm the current figures on the official Power Rates Schedule (Schedule A1 for residential service) rather than budgeting off an old number.

    Water customers can review the residential and commercial water rate structure on the Tacoma Water rates page. One thing that surprises new arrivals: a single TPU statement can bundle electric, water, and the City’s environmental charges together — so a month-over-month jump isn’t always your power usage. Itemize the bill before you assume the cause.

    Starting, stopping, or transferring service

    Moving into a Tacoma address, or out of one? Set up, disconnect, or transfer your electric and water service through the Start/Stop Service page. Have your service address, move date, and ID ready. New connections that require a field appointment — meter sets, certain water taps, and the like — are scheduled through TPU’s appointment system, and customer service at 253-502-8600 can walk you through what your specific property needs. Builders and contractors pulling new electric or water connections should start that conversation early, since infrastructure work has lead time.

    Power outages: report it, then check the live map

    When your power goes out, report it first — outages aren’t always automatically detected, and a quick report helps crews pinpoint the affected area. You can report by calling the dedicated outage line 253-502-8602, through MyAccount, or by texting “OUT” to 50419 if you’ve enrolled in text notifications.

    To see where outages are happening and follow restoration progress, use the real-time Tacoma Power outage map. Outage counts and restoration estimates change minute to minute, so we don’t print current numbers here — check live at the official map for the truth on the ground. A few safety reminders from TPU: stay far away from any downed line and always assume it’s energized; unplug sensitive electronics; keep the refrigerator closed; and never run a generator indoors or plug one into a wall outlet.

    Sewer, stormwater, and garbage: the City of Tacoma side

    Here’s the wrinkle that trips up a lot of residents. Your TPU bill also carries solid waste (garbage), recycling, wastewater (sewer), and surface water (stormwater) charges — but those services are run by City of Tacoma Environmental Services, not TPU. TPU just consolidates everything onto one statement for convenience. So for questions about your garbage pickup day, recycling, a sewer backup, or the rate on those line items, call the City of Tacoma at 253-502-2100 (Monday–Friday) or visit the City of Tacoma Environmental Services department; TPU’s own customer service line handles the electric and water side. The TPU Environmental Services billing overview explains how the two agencies share one bill.

    Frequently asked questions

    What is the City of Tacoma Department of Public Utilities?

    The City of Tacoma Department of Public Utilities (TPU) is the municipally owned utility that provides electric power (Tacoma Power), water (Tacoma Water), and rail service (Tacoma Rail) to Tacoma and parts of Pierce County. It also consolidates City of Tacoma Environmental Services charges — sewer, stormwater, solid waste, and recycling — onto a single monthly bill. Learn more at mytpu.org.

    How do I pay my Tacoma Public Utilities bill?

    The easiest way is online through the MyAccount portal using a card or bank transfer. You can also pay by phone (residential card payments at 253-502-8608), by mail, at a Pay Box in participating Pierce County grocery stores, or in person at 3628 S. 35th St., Tacoma. See Ways to Pay for all options.

    How do I check a City of Tacoma power outage?

    Use the real-time Tacoma Power outage map to see active outages and restoration estimates — the status updates continuously, so always check it live rather than relying on a printed figure. To report an outage, call the dedicated outage line 253-502-8602, use MyAccount, or text “OUT” to 50419 if enrolled in alerts.

    What is the Tacoma Public Utilities customer service phone number?

    TPU customer service is 253-502-8600 (toll-free 800-752-6745), available Monday through Friday; check the official customer service page for current hours. Residential customers can pay by phone at 253-502-8608, and the dedicated power-outage line is 253-502-8602. For sewer, stormwater, solid waste, or recycling charges on your bill, call City of Tacoma Environmental Services at 253-502-2100.

    How much does electricity cost in Tacoma?

    Tacoma Power is publicly owned and hydropower-heavy, so its rates have historically run below the national average. New rates took effect April 1, 2026, with TPU citing an average residential increase of about $7.09 per month. For the exact current basic charge and per-kWh energy rate, check the official Power Rates Schedule.